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Capsule CRM

Verified Listing

Simple, effective CRM built in Manchester

Verified reviews for Capsule CRM

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4.3

58 reviews

  • 5
    32
  • 4
    18
  • 3
    5
  • 2
    2
  • 1
    1
Positive 86%Neutral 9%Negative 5%
Write a Review
L

Laura M.Verified reviewer

Business Development Manager, Hollybush Services

LinkedIn verified
Information Technology and Services11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 7 September 2025

Keeps me organised without the bloat

Contact history in one place means anyone can pick up a conversation and know where it stands.

Value for money
5.0
Functionality
5.0
Pros

Free tier makes it easy to start.

Cons

None so far.

Was this helpful? · 19
H

Helen V.Verified reviewer

Founder, Farrow Consulting

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 4 September 2025

The right amount of CRM

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Functionality
5.0
Pros

Free tier makes it easy to start.

Was this helpful? · 37
L

Louise M.Verified reviewer

Director, Northgate Digital

LinkedIn verified
Wholesale1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 14 August 2025

Simple, and it syncs with Xero

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Free tier makes it easy to start.

Cons

Reporting could go a bit deeper.

Was this helpful? · 34
I

Ian Sharma

Sales Manager, Kingsway Ltd

Insurance501-1000 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 12 August 2025

Easy and tidy

Covers our pipeline and tasks nicely. The mobile app is fine rather than great.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
3.0
Pros

Good integrations with UK accounting tools.

Cons

Mobile app is average.

Was this helpful? · 8
N

Naomi K.

Managing Director

Insurance2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 6 July 2025

Keeps me organised without the bloat

It syncs neatly with Xero and FreeAgent so our sales and books are not living in separate worlds.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Great value against the bigger CRMs.

Cons

Reporting could go a bit deeper.

Was this helpful? · 1
A

Andrew VaughanVerified reviewer

Business Owner, Brindley Solutions

LinkedIn verified
Media Production2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 11 June 2025

Stopped us losing enquiries

The customisable pipeline matches how we actually sell, and tasks keep the team on top of follow ups.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It is genuinely easy to use without a load of setup.

Cons

Marketing features are basic, so we use a separate email tool.

Was this helpful? · 39
F

Fiona V.Verified reviewer

Sales Director, Albion Solutions

LinkedIn verified
Professional Services1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 22 May 2025

Keeps me organised without the bloat

We tried Salesforce and it was overkill. Capsule gives us pipelines and contact history without the complexity or the cost.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Free tier makes it easy to start.

Cons

Very large sales teams may want more automation.

Was this helpful? · 0
S

Scott Caldwell

Business Owner, Linden Digital

Manufacturing201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 May 2025

A UK CRM that just fits

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The pipeline bends to our sales process.

Cons

Nothing that slows us down.

Was this helpful? · 26
C

Craig Y.

Head of Sales, Camden

Financial Services11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 8 April 2025

Stopped us losing enquiries

I just needed to stop losing track of enquiries. The pipeline and tasks do exactly that and the free tier got me going.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

It is genuinely easy to use without a load of setup.

Cons

Very large sales teams may want more automation.

Was this helpful? · 44
T

Tom T.

Business Development Manager, Meridian Digital

Information Technology and Services11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 3 April 2025

Does what a CRM should

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

It is genuinely easy to use without a load of setup.

Cons

Reporting could go a bit deeper.

Was this helpful? · 31