Stack Match
Capsule CRM logo

Capsule CRM

Verified Listing

Simple, effective CRM built in Manchester

4.3Based on 58 reviews

Verified reviews for Capsule CRM

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.3

58 reviews

  • 5 ★
    32
  • 4 ★
    18
  • 3 ★
    5
  • 2 ★
    2
  • 1 ★
    1
Positive 86%Neutral 9%Negative 5%
Write a Review
C

Callum Mercer

Operations Manager, Redgate Solutions

Information Technology and Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 25 February 2026

The right amount of CRM

We tried Salesforce and it was overkill. Capsule gives us pipelines and contact history without the complexity or the cost.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

The pipeline bends to our sales process.

Cons

The mobile app is functional rather than brilliant.

Was this helpful? · 29
D

Daniel Nolan

Founder, Prospect Studio

Consulting501-1000 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 21 February 2026

No more dropped follow ups

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Value for money
5.0
Functionality
4.0
Pros

Great value against the bigger CRMs.

Cons

The mobile app is functional rather than brilliant.

Was this helpful? · 35
A

Amy E.

Founder, Northgate Partners

Construction11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 20 February 2026

Set it up in an afternoon

Being a UK company their support understands our context, and the tool is refreshingly simple.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

It is genuinely easy to use without a load of setup.

Cons

Reporting could go a bit deeper.

Was this helpful? · 22
C

Charlotte M.

Sales Manager, Farrow Trading

Insurance11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 February 2026

Stopped us losing enquiries

It syncs neatly with Xero and FreeAgent so our sales and books are not living in separate worlds.

Ease of use
5.0
Customer service
4.0
Pros

It is genuinely easy to use without a load of setup.

Cons

The mobile app is functional rather than brilliant.

Was this helpful? · 5
J

Josh B.

Business Development Manager, Hartley Services

Financial Services2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 1 February 2026

Xero sync is handy

Simple and affordable and it stopped enquiries slipping through. Reporting could be richer.

Ease of use
5.0
Value for money
4.0
Functionality
4.0
Pros

Fair pricing.

Cons

Mobile app is average.

Was this helpful? · 7
L

Louise CarterVerified reviewer

Managing Director, Pennine Solutions

LinkedIn verified
Marketing and Advertising1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 20 January 2026

A UK CRM that just fits

It syncs neatly with Xero and FreeAgent so our sales and books are not living in separate worlds.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Contact and relationship history is clear and complete.

Cons

Reporting could go a bit deeper.

Was this helpful? · 18
M

Michael T.

Operations Manager, Northgate Ltd

Marketing and Advertising501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 10 January 2026

The right amount of CRM

Contact history in one place means anyone can pick up a conversation and know where it stands.

Ease of use
5.0
Customer service
5.0
Functionality
4.0
Pros

Free tier makes it easy to start.

Cons

Nothing that slows us down.

Was this helpful? · 7
B

Ben S.

Managing Director, Marlow Digital

Financial Services1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 8 January 2026

Happy with it

Easy to use and it syncs with our accounts. Marketing is basic so we pair it with something else.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Pros

Clear pipeline and contact history.

Cons

Reporting is a bit shallow.

Was this helpful? · 21
S

Sophie H.

Account Manager, Blackwood

Media Production51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 4 November 2025

Simple, and it syncs with Xero

We tried Salesforce and it was overkill. Capsule gives us pipelines and contact history without the complexity or the cost.

Ease of use
5.0
Customer service
4.0
Functionality
4.0
Pros

The pipeline bends to our sales process.

Cons

Very large sales teams may want more automation.

Was this helpful? · 15
B

Bethan W.

Head of Sales, Thames Ltd

Professional Services2-10 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 1 October 2025

Good for a small team

Easy to use and it syncs with our accounts. Marketing is basic so we pair it with something else.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Fair pricing.

Cons

Nothing worth noting.

Was this helpful? · 40

Capsule (Zestia) Response— responded on 1 October 2025

Thanks for the review. Great to hear Capsule fits the way your team sells.