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Managing Director, Oakwell Trading
Contact history in one place means anyone can pick up a conversation and know where it stands.
It is genuinely easy to use without a load of setup.
Marketing features are basic, so we use a separate email tool.
Operations Manager
LinkedIn verifiedContact history in one place means anyone can pick up a conversation and know where it stands.
It is genuinely easy to use without a load of setup.
The mobile app is functional rather than brilliant.
Capsule (Zestia) Response— responded on 12 June 2026
Thanks for the review. Great to hear Capsule fits the way your team sells.
Sales Manager, Marlow Digital
LinkedIn verifiedThe customisable pipeline matches how we actually sell, and tasks keep the team on top of follow ups.
Contact and relationship history is clear and complete.
A few advanced features sit on the higher tiers.
Sales Manager
LinkedIn verifiedSimple and affordable and it stopped enquiries slipping through. Reporting could be richer.
Very easy to pick up.
Basic marketing features.
Managing Director, Whitfield Studio
The right size of CRM for us. Advanced automation sits on plans above ours.
Good integrations with UK accounting tools.
Basic marketing features.
Director, Danebridge Ltd
Covers our pipeline and tasks nicely. The mobile app is fine rather than great.
Good integrations with UK accounting tools.
Reporting is a bit shallow.
Capsule (Zestia) Response— responded on 18 May 2026
Thanks for the review. Great to hear Capsule fits the way your team sells.
Operations Manager, Farrow Consulting
LinkedIn verifiedBeing a UK company their support understands our context, and the tool is refreshingly simple.
It is genuinely easy to use without a load of setup.
Very large sales teams may want more automation.
Capsule (Zestia) Response— responded on 12 May 2026
Thanks for the review. Great to hear Capsule fits the way your team sells.
Director, Linden Associates
We tried Salesforce and it was overkill. Capsule gives us pipelines and contact history without the complexity or the cost.
The pipeline bends to our sales process.
Very large sales teams may want more automation.
Account Manager
The right size of CRM for us. Advanced automation sits on plans above ours.
Good integrations with UK accounting tools.
Reporting is a bit shallow.
Operations Manager, Mersey
LinkedIn verifiedSimple and affordable and it stopped enquiries slipping through. Reporting could be richer.
Very easy to pick up.
Reporting is a bit shallow.