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Capsule CRM

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Simple, effective CRM built in Manchester

4.3Based on 58 reviews

Verified reviews for Capsule CRM

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4.3

58 reviews

  • 5 ★
    32
  • 4 ★
    18
  • 3 ★
    5
  • 2 ★
    2
  • 1 ★
    1
Positive 86%Neutral 9%Negative 5%
Write a Review
K

Kieran Mercer

Founder, Ashcroft Services

Wholesale2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 6 March 2025

Great value, keeps me on track

The right size of CRM for us. Advanced automation sits on plans above ours.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Clear pipeline and contact history.

Cons

Mobile app is average.

Was this helpful? · 25

Capsule (Zestia) Response— responded on 6 March 2025

Thanks for the review. Great to hear Capsule fits the way your team sells.

A

Adam D.Verified reviewer

Sales Director, Hollybush Digital

LinkedIn verified
Marketing and Advertising2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 28 February 2025

Keeps me organised without the bloat

The customisable pipeline matches how we actually sell, and tasks keep the team on top of follow ups.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Great value against the bigger CRMs.

Cons

Reporting could go a bit deeper.

Was this helpful? · 36
C

Charlotte MercerVerified reviewer

Account Manager, Oakwell Partners

LinkedIn verified
Construction1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 16 November 2024

Good for a small team

Easy to use and it syncs with our accounts. Marketing is basic so we pair it with something else.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Good integrations with UK accounting tools.

Cons

Mobile app is average.

Was this helpful? · 21
S

Sian CarterVerified reviewer

Operations Manager, Farrow Services

LinkedIn verified
Real Estate1 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 24 October 2024

Too simple for us

It was easy but our growing team needed deeper automation and reporting than it offered.

Ease of use
2.0
Value for money
3.0
Functionality
1.0
Pros

The Xero sync was useful.

Cons

Not enough automation.

Was this helpful? · 17
A

Aaron A.Verified reviewer

Director, Farrow Trading

LinkedIn verified
Insurance2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 3 October 2024

The right amount of CRM

I just needed to stop losing track of enquiries. The pipeline and tasks do exactly that and the free tier got me going.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Free tier makes it easy to start.

Cons

Very large sales teams may want more automation.

Was this helpful? · 21
L

Louise P.Verified reviewer

Business Development Manager, Prospect Associates

LinkedIn verified
Consulting1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 15 September 2024

Simple CRM that works

Simple and affordable and it stopped enquiries slipping through. Reporting could be richer.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

Very easy to pick up.

Cons

Basic marketing features.

Was this helpful? · 12
C

Chloe M.Verified reviewer

Head of Sales, Clyde

LinkedIn verified
Professional Services51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 4 September 2024

Keeps me organised without the bloat

It syncs neatly with Xero and FreeAgent so our sales and books are not living in separate worlds.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It is genuinely easy to use without a load of setup.

Cons

The mobile app is functional rather than brilliant.

Was this helpful? · 17
M

Mark M.

Account Manager, Hollybush Ltd

Insurance11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 27 July 2024

Happy with it

Covers our pipeline and tasks nicely. The mobile app is fine rather than great.

Ease of use
4.0
Value for money
5.0
Functionality
4.0
Pros

Fair pricing.

Cons

Reporting is a bit shallow.

Was this helpful? · 40
M

Megan Fraser

Operations Manager

Manufacturing501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 4 July 2024

Simple, and it syncs with Xero

I just needed to stop losing track of enquiries. The pipeline and tasks do exactly that and the free tier got me going.

Ease of use
5.0
Customer service
5.0
Functionality
4.0
Pros

Contact and relationship history is clear and complete.

Cons

Nothing that slows us down.

Was this helpful? · 45
O

Olivia Y.

Business Owner, Whitfield Group

Wholesale501-1000 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 21 June 2024

Fine for basics

Keeps our contacts and deals in order, though larger teams may find the automation thin.

Ease of use
3.0
Customer service
3.0
Functionality
2.0
Pros

Easy to use.

Cons

Limited automation.

Was this helpful? · 45