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Capsule CRM

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Simple, effective CRM built in Manchester

Verified reviews for Capsule CRM

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4.3

58 reviews

  • 5
    32
  • 4
    18
  • 3
    5
  • 2
    2
  • 1
    1
Positive 86%Neutral 9%Negative 5%
Write a Review
J

James Fielding

Account Manager, Cotswold

Professional Services501-1000 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 24 May 2024

Recommend for SMEs

Easy to use and it syncs with our accounts. Marketing is basic so we pair it with something else.

Ease of use
4.0
Customer service
3.0
Value for money
5.0
Functionality
3.0
Pros

Clear pipeline and contact history.

Cons

Mobile app is average.

Was this helpful? · 8
H

Harry R.Verified reviewer

Business Development Manager, Northgate Ltd

LinkedIn verified
Financial Services11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 14 May 2024

Easy and tidy

Easy to use and it syncs with our accounts. Marketing is basic so we pair it with something else.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Clear pipeline and contact history.

Cons

Basic marketing features.

Was this helpful? · 41
P

Priya C.

Sales Director

Media Production1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 13 April 2024

Stopped us losing enquiries

Contact history in one place means anyone can pick up a conversation and know where it stands.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

Contact and relationship history is clear and complete.

Cons

Nothing worth noting.

Was this helpful? · 45
F

Freya HargreavesVerified reviewer

Operations Manager, Farrow Partners

LinkedIn verified
Consulting1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 8 April 2024

A UK CRM that just fits

The customisable pipeline matches how we actually sell, and tasks keep the team on top of follow ups.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

Great value against the bigger CRMs.

Cons

Very large sales teams may want more automation.

Was this helpful? · 21
H

Helen MercerVerified reviewer

Director, Brindley Partners

LinkedIn verified
Financial Services201-500 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 27 March 2024

Wanted more automation

It was easy but our growing team needed deeper automation and reporting than it offered.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
1.0
Pros

The Xero sync was useful.

Cons

Reporting too basic.

Was this helpful? · 24
L

Laura N.

Managing Director, Oakwell

Real Estate501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 4 March 2024

Keeps me organised without the bloat

Contact history in one place means anyone can pick up a conversation and know where it stands.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It is genuinely easy to use without a load of setup.

Cons

A few advanced features sit on the higher tiers.

Was this helpful? · 15
C

Chloe E.Verified reviewer

Operations Manager, Oakwell Group

LinkedIn verified
Information Technology and Services2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 25 February 2024

Set it up in an afternoon

It syncs neatly with Xero and FreeAgent so our sales and books are not living in separate worlds.

Value for money
5.0
Functionality
4.0
Pros

It is genuinely easy to use without a load of setup.

Was this helpful? · 38
N

Nadia B.

Sales Director, Selby

Recruitment201-500 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 15 February 2024

Fine for basics

It is easy and tidy but we wanted more from the reporting and the marketing side as we grew.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
2.0
Pros

Affordable.

Cons

Limited automation.

Was this helpful? · 15