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Sales Director, Drakensberg Digital
LinkedIn verifiedIt fits our process well after some customising. Support has been up and down.
Automation saves the reps a lot of manual follow up.
Some features are locked to the pricier tiers.
Managing Director, Umhlanga Labs
LinkedIn verifiedWe spent a weekend setting up the layouts and fields and now it fits our sales process exactly.
The value is the standout. You get proper CRM features without the enterprise price tag.
It can be a lot of clicking to get where you want.
Marketing Manager
It fits our process well after some customising. Support has been up and down.
Automation saves the reps a lot of manual follow up.
Support quality varies depending who you get.
Operations Manager, Kalahari Trading
We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.
The value is the standout. You get proper CRM features without the enterprise price tag.
A few of the nicer features only show up on the higher plans.
Sales Manager, Baobab Labs
We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.
The value is the standout. You get proper CRM features without the enterprise price tag.
It can be a lot of clicking to get where you want.
Head of Sales, Sandton Labs
Plenty of features for the money, though support was slow when we needed it.
It is affordable and the feature list is long for the price.
Setting it up the way you want takes time and effort.
Managing Director, Drakensberg Labs
Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.
It ties into the other Zoho tools we already use, so our data is not scattered.
A few of the nicer features only show up on the higher plans.
Operations Manager, Tygerberg Trading
We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.
It is very customisable. Fields, layouts and pipelines all bend to how we actually work.
Managing Director, Vaal Digital
Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.
The dashboards give me a clear view of the pipeline at any moment.
It can be a lot of clicking to get where you want.
Head of Sales
We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.
It ties into the other Zoho tools we already use, so our data is not scattered.
There is a learning curve to get the customisation set up right.