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Zoho CRM

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Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
S

Stefan B.Verified reviewer

Owner, Sandton Trading

LinkedIn verified
Professional Training & Coaching201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 5 April 2025

Customised it to fit us perfectly

We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 27
T

Thandeka MokoenaVerified reviewer

Founder, Karoo Labs

LinkedIn verified
Information Technology and Services51-200 employeesIrelandUsed: 1-2 years
5.0
Reviewed on 23 March 2025

Our pipeline is finally organised

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

It can be a lot of clicking to get where you want.

Was this helpful? · 33
G

Gugu A.

Founder

Staffing and Recruiting11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 March 2025

Great value CRM with a learning curve

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

The interface is a bit cluttered and takes time to learn.

Was this helpful? · 27
C

Charlene PretoriusVerified reviewer

CRM Administrator, Sandton Holdings

LinkedIn verified
Financial Services2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 4 March 2025

Brilliant value for a CRM

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 34
B

Bongani M.Verified reviewer

Sales Director, Protea Labs

LinkedIn verified
Computer Software11-50 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 1 March 2025

Too fiddly for us

We liked the price but never got past how awkward it felt to use day to day, and support did not help us turn it around.

Ease of use
1.0
Customer service
1.0
Value for money
2.0
Functionality
1.0
Pros

It was cheap to try.

Cons

Support was slow and did not resolve our issues.

Was this helpful? · 11
T

Thandeka DlaminiVerified reviewer

Sales Manager, Tygerberg Services

LinkedIn verified
Information Technology and Services1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 19 February 2025

Does everything our sales team needs

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Ease of use
5.0
Customer service
5.0
Functionality
4.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

It can be a lot of clicking to get where you want.

Was this helpful? · 2
R

Refilwe J.

Marketing Manager, Silverline Holdings

Insurance51-200 employeesAustraliaUsed: 2+ years
5.0
Reviewed on 9 February 2025

Does everything our sales team needs

We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 31
P

Pieter A.

Head of Sales

Business Supplies and Equipment501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 20 January 2025

Keeps the whole team on the same page

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

It can be a lot of clicking to get where you want.

Was this helpful? · 12
G

Gugu S.

Owner, Highveld Labs

Computer Software201-500 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 11 January 2025

Keeps the whole team on the same page

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
4.0
Functionality
4.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

There is a learning curve to get the customisation set up right.

Was this helpful? · 1
V

Vusi L.Verified reviewer

Marketing Manager

LinkedIn verified
Wholesale11-50 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 10 January 2025

Good value but clunky

It works for tracking deals and it is cheap, I just find it fiddly to get around day to day.

Ease of use
2.0
Customer service
2.0
Value for money
4.0
Functionality
3.0
Pros

Once set up it keeps our deals and contacts in order.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 28