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Zoho CRM

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Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5
    51
  • 4
    24
  • 3
    15
  • 2
    4
  • 1
    2
Positive 78%Neutral 16%Negative 6%
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B

Bianca B.Verified reviewer

Owner, Marula Services

LinkedIn verified
Information Technology and Services1 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 15 February 2024

Cheap but frustrating

It can do a lot on paper, but between the clunky screens and slow support we struggled to get value out of it.

Ease of use
1.0
Value for money
3.0
Pros

The feature set is broad for the money.

Cons

The interface is cluttered and dated.

Was this helpful? · 1
R

Refilwe S.Verified reviewer

Owner

LinkedIn verified
Wholesale2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 8 February 2024

Keeps the whole team on the same page

Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

There is a learning curve to get the customisation set up right.

Was this helpful? · 25
S

Sipho L.

Head of Sales, Anchor Pty Ltd

Computer Software11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 21 January 2024

Keeps the whole team on the same page

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The workflow automation handles the boring follow up tasks so the reps can focus on selling.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 8
N

Nomsa W.Verified reviewer

Sales Manager, Silverline Group

LinkedIn verified
Information Technology and Services501-1000 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 17 January 2024

Our pipeline is finally organised

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Value for money
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

It can be a lot of clicking to get where you want.

Was this helpful? · 17
S

Stefan C.

Sales Director, Karoo Group

Information Technology and Services201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 6 January 2024

Decent CRM, busy interface

Plenty of features for the money, though support was slow when we needed it.

Ease of use
2.0
Customer service
3.0
Functionality
3.0
Pros

Once set up it keeps our deals and contacts in order.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 26
F

Fatima R.

Managing Director, Karoo Trading

Insurance201-500 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 6 January 2024

Cheap but frustrating

It can do a lot on paper, but between the clunky screens and slow support we struggled to get value out of it.

Value for money
3.0
Functionality
2.0
Pros

It is inexpensive.

Cons

Support was slow when we hit problems.

Was this helpful? · 26