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Zoho CRM

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Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
E

Emily W.

Head of Sales, Kalahari Trading

Financial Services51-200 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 26 September 2024

Decent CRM, busy interface

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
4.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

It is affordable and the feature list is long for the price.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 15
I

Ilse BothaVerified reviewer

Head of Sales, Kalahari Pty Ltd

LinkedIn verified
Financial Services11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 2 September 2024

Does everything our sales team needs

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 26
S

Simone G.Verified reviewer

Founder, Aloe Group

LinkedIn verified
Financial Services501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 August 2024

Great automation for the price

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

None really.

Was this helpful? · 17
K

Katlego van der Merwe

Sales Director, Riverside Holdings

Staffing and Recruiting2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 1 August 2024

Fine once you learn it

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
2.0
Pros

It is affordable and the feature list is long for the price.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 1
V

Vanessa DlaminiVerified reviewer

Sales Manager, Highveld Group

LinkedIn verified
Business Supplies and Equipment1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 5 July 2024

Great automation for the price

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 29
T

Tumelo P.Verified reviewer

Account Manager, Umhlanga Digital

LinkedIn verified
Consumer Services501-1000 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 22 June 2024

Great value CRM with a learning curve

Been using it a year for our small team. The automation is the best part, the interface takes getting used to.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

The interface is a bit cluttered and takes time to learn.

Was this helpful? · 16
U

Unathi M.Verified reviewer

Account Manager, Cape Trading

LinkedIn verified
Wholesale2-10 employeesIrelandUsed: Less than 6 months
5.0
Reviewed on 12 June 2024

Really happy with the switch

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 26
V

Vanessa B.

Owner, Aloe Group

Professional Training & Coaching1 employeesIrelandUsed: 1-2 years
4.0
Reviewed on 3 June 2024

Flexible and capable

It fits our process well after some customising. Support has been up and down.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Support quality varies depending who you get.

Was this helpful? · 30
M

Marius Adams

Owner, Northgate Pty Ltd

Computer Software11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 18 May 2024

Runs our whole sales process

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

It can be a lot of clicking to get where you want.

Was this helpful? · 29
K

Keegan W.Verified reviewer

Head of Sales, Marula Trading

LinkedIn verified
Information Technology and Services51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 16 February 2024

Happy overall

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Getting the customisation right takes patience.

Was this helpful? · 9