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Zoho CRM

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Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
L

Lerato AdamsVerified reviewer

Managing Director, Sable Pty Ltd

LinkedIn verified
Financial Services501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 12 February 2026

Keeps the whole team on the same page

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 26
B

Bongani K.

Sales Manager, Drakensberg Holdings

Computer Software51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 11 February 2026

Good for a small sales team

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

Support quality varies depending who you get.

Was this helpful? · 7
C

Charlene M.

Head of Sales

Financial Services501-1000 employeesCanadaUsed: 2+ years
3.0
Reviewed on 9 February 2026

Decent CRM, busy interface

Plenty of features for the money, though support was slow when we needed it.

Ease of use
3.0
Value for money
3.0
Functionality
3.0
Pros

The automation is handy when you get it going.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 27
S

Sarah D.Verified reviewer

Owner, Marula Group

LinkedIn verified
Staffing and Recruiting501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 2 February 2026

So much for so little

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Value for money
4.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

Nothing so far.

Was this helpful? · 13
S

Sizwe S.

Managing Director, Umhlanga Holdings

Retail2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 27 January 2026

Powerful once you set it up

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 31
T

Tebogo E.

Sales Manager, Kalahari Pty Ltd

Professional Training & Coaching11-50 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 25 January 2026

Recommend for the price

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

Some features are locked to the pricier tiers.

Was this helpful? · 34
T

Tumelo W.

Marketing Manager, Marula Trading

Insurance11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 24 January 2026

Good for a small sales team

Been using it a year for our small team. The automation is the best part, the interface takes getting used to.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

The customisation lets us match it to our sales steps.

Was this helpful? · 9
D

Dumisani P.Verified reviewer

CRM Administrator, Summit Trading

LinkedIn verified
Consumer Services201-500 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 21 January 2026

More effort than it was worth for us

The price drew us in but the interface and the setup fought us the whole way. The team never really took to it.

Ease of use
2.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

The feature set is broad for the money.

Cons

The interface is cluttered and dated.

Was this helpful? · 15
R

Riaan J.

CRM Administrator, Cape Trading

Marketing and Advertising1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 21 January 2026

Great automation for the price

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 29
K

Karabo A.

Marketing Manager, Anchor Labs

Professional Training & Coaching1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 14 January 2026

Great automation for the price

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 17