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Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5
    51
  • 4
    24
  • 3
    15
  • 2
    4
  • 1
    2
Positive 78%Neutral 16%Negative 6%
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P

Palesa C.

Operations Manager, Umhlanga Holdings

Retail51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 11 January 2026

Solid for the money

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Getting the customisation right takes patience.

Was this helpful? · 33
W

Wesley Botha

Head of Sales, Bluewater Holdings

Marketing and Advertising51-200 employeesUnited KingdomUsed: 1-2 years
1.0
Reviewed on 7 January 2026

Could not get the team to use it

We liked the price but never got past how awkward it felt to use day to day, and support did not help us turn it around.

Ease of use
1.0
Customer service
1.0
Value for money
2.0
Functionality
1.0
Pros

It was cheap to try.

Cons

The interface was too clunky for the team to adopt.

Was this helpful? · 13
K

Kayla S.Verified reviewer

Sales Director, Riverside Labs

LinkedIn verified
Real Estate201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 4 January 2026

Powerful once you set it up

Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

There is a learning curve to get the customisation set up right.

Was this helpful? · 21
E

Elandri E.Verified reviewer

Operations Manager, Acacia Group

LinkedIn verified
Professional Training & Coaching501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 4 January 2026

Really happy with the switch

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 9
L

Lindiwe Z.

Head of Sales, Northgate Labs

Wholesale501-1000 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 20 December 2025

Runs our whole sales process

We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

None really.

Was this helpful? · 33
C

Chantelle J.

Sales Manager

Consumer Services1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 1 December 2025

So much for so little

Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 27
Y

Yolanda G.Verified reviewer

Marketing Manager, Cape Group

LinkedIn verified
Computer Software201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 24 November 2025

Decent CRM, busy interface

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
3.0
Customer service
2.0
Functionality
3.0
Pros

Once set up it keeps our deals and contacts in order.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 11
M

Musa B.

Business Development Manager

Staffing and Recruiting11-50 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 20 November 2025

Clunky and hard to warm to

The price drew us in but the interface and the setup fought us the whole way. The team never really took to it.

Ease of use
2.0
Customer service
2.0
Functionality
2.0
Pros

It is inexpensive.

Cons

The interface is cluttered and dated.

Was this helpful? · 29
G

Grant Adams

Operations Manager, Vaal Holdings

Staffing and Recruiting11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 4 November 2025

Flexible and capable

Been using it a year for our small team. The automation is the best part, the interface takes getting used to.

Ease of use
4.0
Customer service
3.0
Value for money
5.0
Functionality
4.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Getting the customisation right takes patience.

Was this helpful? · 25
M

Musa Z.Verified reviewer

Founder, Northgate Group

LinkedIn verified
Marketing and Advertising1 employeesIrelandUsed: 6-12 months
5.0
Reviewed on 1 October 2025

So much for so little

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The workflow automation handles the boring follow up tasks so the reps can focus on selling.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 5