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Operations Manager, Umhlanga Holdings
Covers our pipeline and follow ups nicely. A few features sit on plans above ours.
Automation saves the reps a lot of manual follow up.
Getting the customisation right takes patience.
Head of Sales, Bluewater Holdings
We liked the price but never got past how awkward it felt to use day to day, and support did not help us turn it around.
It was cheap to try.
The interface was too clunky for the team to adopt.
Sales Director, Riverside Labs
LinkedIn verifiedBeing part of the wider Zoho suite means it plugs into our mail and books without much fuss.
It ties into the other Zoho tools we already use, so our data is not scattered.
There is a learning curve to get the customisation set up right.
Operations Manager, Acacia Group
LinkedIn verifiedIt gave our small sales team the structure we were missing. Everyone can see where every deal stands.
The dashboards give me a clear view of the pipeline at any moment.
Support is a mixed bag, sometimes quick and sometimes slow to come back.
Head of Sales, Northgate Labs
We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.
It is very customisable. Fields, layouts and pipelines all bend to how we actually work.
None really.
Sales Manager
Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.
The value is the standout. You get proper CRM features without the enterprise price tag.
Support is a mixed bag, sometimes quick and sometimes slow to come back.
Marketing Manager, Cape Group
LinkedIn verifiedThe price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.
Once set up it keeps our deals and contacts in order.
The interface is busy and not the easiest to learn.
Business Development Manager
The price drew us in but the interface and the setup fought us the whole way. The team never really took to it.
It is inexpensive.
The interface is cluttered and dated.
Operations Manager, Vaal Holdings
Been using it a year for our small team. The automation is the best part, the interface takes getting used to.
Automation saves the reps a lot of manual follow up.
Getting the customisation right takes patience.
Founder, Northgate Group
LinkedIn verifiedWe spent a weekend setting up the layouts and fields and now it fits our sales process exactly.
The workflow automation handles the boring follow up tasks so the reps can focus on selling.
The interface can feel busy and it took the team a little while to warm to it.