Stack Match
Zoho CRM logo

Zoho CRM

Verified Listing

Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
C

Chantelle F.Verified reviewer

Head of Sales, Summit Services

LinkedIn verified
Wholesale2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 4 March 2026

Powerful once you set it up

We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.

Ease of use
5.0
Customer service
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 6
P

Palesa K.

Owner

Real Estate201-500 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 27 February 2026

Powerful once you set it up

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It is very customisable. Fields, layouts and pipelines all bend to how we actually work.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 2
V

Vusi M.Verified reviewer

Operations Manager, Acacia Holdings

LinkedIn verified
Business Supplies and Equipment1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 27 February 2026

Great value CRM with a learning curve

It fits our process well after some customising. Support has been up and down.

Ease of use
4.0
Customer service
4.0
Functionality
4.0
Pros

You get a lot of CRM for very little money.

Cons

Support quality varies depending who you get.

Was this helpful? · 8
S

Sizwe P.

Founder, Aloe Pty Ltd

Wholesale501-1000 employeesAustraliaUsed: Less than 6 months
5.0
Reviewed on 26 February 2026

Powerful once you set it up

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

There is a learning curve to get the customisation set up right.

Was this helpful? · 11
M

Michelle H.

Owner, Sable Trading

Insurance11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 23 February 2026

Good for a small sales team

Really good value. It does far more than we expected for the price, you just have to put the setup time in.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

You get a lot of CRM for very little money.

Cons

Some features are locked to the pricier tiers.

Was this helpful? · 22
K

Keegan P.Verified reviewer

Sales Manager, Drakensberg Pty Ltd

LinkedIn verified
Computer Software501-1000 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 20 February 2026

Does the job well

Really good value. It does far more than we expected for the price, you just have to put the setup time in.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Support quality varies depending who you get.

Was this helpful? · 12
N

Naledi T.Verified reviewer

Account Manager, Silverline Trading

LinkedIn verified
Retail11-50 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 18 February 2026

Fine once you learn it

It works for tracking deals and it is cheap, I just find it fiddly to get around day to day.

Ease of use
3.0
Customer service
2.0
Pros

It is affordable and the feature list is long for the price.

Cons

None really.

Was this helpful? · 19
V

Vusi Z.

Sales Director, Summit Pty Ltd

Business Supplies and Equipment51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 13 February 2026

Powerful once configured

It fits our process well after some customising. Support has been up and down.

Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Some features are locked to the pricier tiers.

Was this helpful? · 16
Z

Zaid J.Verified reviewer

Account Manager

LinkedIn verified
Marketing and Advertising11-50 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 13 February 2026

Decent CRM, busy interface

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
3.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

The automation is handy when you get it going.

Cons

Support can be slow and inconsistent.

Was this helpful? · 11
Y

Yolanda N.

Business Development Manager

Insurance11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 February 2026

Recommend for the price

Really good value. It does far more than we expected for the price, you just have to put the setup time in.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

The customisation lets us match it to our sales steps.

Cons

Nothing so far.

Was this helpful? · 6