Stack Match
Zoho CRM logo

Zoho CRM

Verified Listing

Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
S

Sipho V.

Account Manager, Aloe Trading

Wholesale501-1000 employeesIrelandUsed: 1-2 years
5.0
Reviewed on 14 May 2026

Keeps the whole team on the same page

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 6
C

Charlene J.

Sales Manager, Silverline Labs

Retail51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 14 May 2026

Recommend for the price

Covers our pipeline and follow ups nicely. A few features sit on plans above ours.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

You get a lot of CRM for very little money.

Cons

The interface is a bit cluttered and takes time to learn.

Was this helpful? · 32
Y

Yusuf PretoriusVerified reviewer

Sales Manager

LinkedIn verified
Information Technology and Services2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 7 May 2026

Does everything our sales team needs

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

It ties into the other Zoho tools we already use, so our data is not scattered.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 27
F

Fatima S.Verified reviewer

Account Manager, Aloe Trading

LinkedIn verified
Computer Software51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 4 May 2026

Customised it to fit us perfectly

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The dashboards give me a clear view of the pipeline at any moment.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 17
J

Johan NkosiVerified reviewer

Sales Manager, Vaal Trading

LinkedIn verified
Retail51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 3 May 2026

Great automation for the price

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Customer service
5.0
Functionality
4.0
Pros

The workflow automation handles the boring follow up tasks so the reps can focus on selling.

Cons

The interface can feel busy and it took the team a little while to warm to it.

Was this helpful? · 1
T

Themba M.Verified reviewer

Sales Director, Marula Digital

LinkedIn verified
Wholesale1 employeesUnited StatesUsed: 1-2 years
4.0
Reviewed on 28 April 2026

Great value CRM with a learning curve

Really good value. It does far more than we expected for the price, you just have to put the setup time in.

Ease of use
3.0
Customer service
4.0
Functionality
5.0
Pros

Automation saves the reps a lot of manual follow up.

Cons

Getting the customisation right takes patience.

Was this helpful? · 23
K

Karabo A.

CRM Administrator, Drakensberg Group

Staffing and Recruiting501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 24 April 2026

Great automation for the price

The automation has taken a lot of admin off my reps. Follow ups and reminders just happen now on their own.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 5
L

Lerato Botha

Owner, Marula Trading

Insurance1 employeesUnited StatesUsed: 2+ years
4.0
Reviewed on 22 April 2026

Powerful once configured

Really good value. It does far more than we expected for the price, you just have to put the setup time in.

Ease of use
4.0
Customer service
4.0
Functionality
4.0
Pros

You get a lot of CRM for very little money.

Cons

The interface is a bit cluttered and takes time to learn.

Was this helpful? · 12
A

Andrew S.

Operations Manager

Business Supplies and Equipment51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 19 April 2026

Good for a small sales team

It fits our process well after some customising. Support has been up and down.

Ease of use
4.0
Customer service
3.0
Functionality
5.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

Getting the customisation right takes patience.

Was this helpful? · 20
P

Priya C.Verified reviewer

CRM Administrator

LinkedIn verified
Staffing and Recruiting2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 April 2026

Great automation for the price

It gave our small sales team the structure we were missing. Everyone can see where every deal stands.

Ease of use
4.0
Functionality
5.0
Pros

The workflow automation handles the boring follow up tasks so the reps can focus on selling.

Cons

Support is a mixed bag, sometimes quick and sometimes slow to come back.

Was this helpful? · 2