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HubSpot CRM

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The customer platform with a genuinely free CRM

4.3Based on 91 reviews

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5 ★
    48
  • 4 ★
    30
  • 3 ★
    9
  • 2 ★
    2
  • 1 ★
    2
Positive 86%Neutral 10%Negative 4%
Write a Review
A

Andrew Y.

Demand Generation Manager

Financial Services201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 4 September 2025

Good, if pricey at scale

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Everything in one place.

Cons

Contact based pricing adds up.

Was this helpful? · 3

HubSpot Response— responded on 4 September 2025

Thank you for the feedback and for growing with HubSpot.

C

Chris P.

CRM Manager, Bramley

Agency501-1000 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 14 August 2025

Strong once you invest

HubSpot does almost everything, but the jump from free to paid is a big one for a small budget.

Ease of use
5.0
Customer service
4.0
Functionality
4.0
Pros

Everything in one place.

Cons

Contact based pricing adds up.

Was this helpful? · 0
C

Craig L.

Marketing Manager, Bramley

Real Estate2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 26 July 2025

Transformed our reporting

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Sales and marketing living together makes reporting so much clearer.

Cons

Nothing that made us regret it.

Was this helpful? · 33
I

Ian E.

Sales Director, Marlow Digital

Wholesale51-200 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 15 July 2025

Sales and marketing in one place

Sequences and automation took a mountain of manual follow up off the team. The reporting is genuinely useful.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

It is a lot of platform if you only want a simple CRM.

Was this helpful? · 42
M

Megan M.Verified reviewer

Managing Director

LinkedIn verified
Recruitment1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 1 July 2025

Free CRM is genuinely free

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It scales from tiny to large without a migration.

Cons

It is a lot of platform if you only want a simple CRM.

Was this helpful? · 15

HubSpot Response— responded on 1 July 2025

Thank you for the feedback and for growing with HubSpot.

S

Sarah R.Verified reviewer

Demand Generation Manager, Clyde Services

LinkedIn verified
Construction11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 28 May 2025

Strong once you invest

HubSpot does almost everything, but the jump from free to paid is a big one for a small budget.

Ease of use
3.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Sequences and automation are genuinely powerful.

Cons

None so far.

Was this helpful? · 46
B

Ben Bailey

Marketing Director

Marketing and Advertising201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 5 May 2025

Powerful once you commit

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Value for money
5.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 42
D

David Adeyemi

Revenue Operations Manager, Stonebridge & Co

Construction51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 28 April 2025

Excellent for sales and marketing

Brilliant platform overall. Just go in knowing the costs scale as you do.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Pros

Reporting is clear and useful.

Cons

Gets expensive as you scale.

Was this helpful? · 28
P

Paul RobinsonVerified reviewer

Demand Generation Manager, Albion & Co

LinkedIn verified
Agency1 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 2 April 2025

Priced us out

We loved it at first but the costs climbed faster than the value as our contact list grew.

Ease of use
2.0
Customer service
2.0
Value for money
2.0
Functionality
2.0
Pros

The free tier and automation were strong.

Cons

Too much locked behind higher plans.

Was this helpful? · 13
K

Kieran E.

Sales Director

Consulting11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 11 March 2025

Happy but mind the cost

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Pros

Everything in one place.

Cons

Contact based pricing adds up.

Was this helpful? · 25

HubSpot Response— responded on 11 March 2025

Thank you for the feedback and for growing with HubSpot.