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HubSpot CRM

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The customer platform with a genuinely free CRM

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5
    48
  • 4
    30
  • 3
    9
  • 2
    2
  • 1
    2
Positive 86%Neutral 10%Negative 4%
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B

Ben BeckettVerified reviewer

Sales Director, Mersey Ltd

LinkedIn verified
Media Production501-1000 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 27 February 2025

Value dips at scale

The free tier is superb but the leap to paid, and then the contact pricing, made us think hard about value.

Ease of use
4.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

Useful reporting.

Cons

Contact pricing stings.

Was this helpful? · 0
D

Daniel PatelVerified reviewer

Sales Director, Camden Ltd

LinkedIn verified
Consulting2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 12 January 2025

Automation that actually saves time

Everything from first touch to closed deal sits in one system now, which our old stack never managed.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The reporting dashboards are properly useful.

Cons

Onboarding the advanced features takes time.

Was this helpful? · 40
L

Laura B.Verified reviewer

Managing Director, Camden Associates

LinkedIn verified
Marketing and Advertising201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 12 January 2025

Powerful platform

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Sequences and automation are genuinely powerful.

Cons

Gets expensive as you scale.

Was this helpful? · 41
H

Hannah N.Verified reviewer

Sales Manager, Stonebridge Digital

LinkedIn verified
Wholesale1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 3 January 2025

Scaled with us beautifully

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Nothing worth noting.

Was this helpful? · 33
M

Megan C.

Demand Generation Manager, Pennine & Co

Consulting1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 13 December 2024

Excellent for sales and marketing

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
3.0
Value for money
4.0
Pros

Strong UK partner network.

Cons

Gets expensive as you scale.

Was this helpful? · 7
G

Gareth W.Verified reviewer

Marketing Manager, Camden Solutions

LinkedIn verified
Wholesale51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 21 November 2024

Strong once you invest

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Everything in one place.

Cons

Best features are on higher tiers.

Was this helpful? · 22
L

Lucy SimmonsVerified reviewer

Revenue Operations Manager, Linden Solutions

LinkedIn verified
Manufacturing2-10 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 16 November 2024

Good, if pricey at scale

HubSpot does almost everything, but the jump from free to paid is a big one for a small budget.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Everything in one place.

Cons

Contact based pricing adds up.

Was this helpful? · 44

HubSpot Response— responded on 16 November 2024

Thank you for the feedback and for growing with HubSpot.

B

Bethan K.

Founder, Hartley Group

Agency501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 12 November 2024

Powerful once you commit

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
5.0
Value for money
4.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

Onboarding the advanced features takes time.

Was this helpful? · 34
I

Ian N.

Marketing Manager

Marketing and Advertising1 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 7 November 2024

Powerful but pricey

The free tier is superb but the leap to paid, and then the contact pricing, made us think hard about value.

Ease of use
4.0
Value for money
2.0
Functionality
3.0
Pros

Good automation.

Cons

Expensive as you grow.

Was this helpful? · 41
S

Sofia G.

Revenue Operations Manager, Hartley Digital

Manufacturing2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 28 September 2024

The free tier hooked us, the platform kept us

Everything from first touch to closed deal sits in one system now, which our old stack never managed.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Nothing worth noting.

Was this helpful? · 29