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HubSpot CRM

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The customer platform with a genuinely free CRM

4.3Based on 91 reviews

Verified reviews for HubSpot CRM

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.3

91 reviews

  • 5 ★
    48
  • 4 ★
    30
  • 3 ★
    9
  • 2 ★
    2
  • 1 ★
    2
Positive 86%Neutral 10%Negative 4%
Write a Review
D

Danielle R.Verified reviewer

Managing Director, Northgate & Co

LinkedIn verified
Financial Services501-1000 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 9 September 2024

Scaled with us beautifully

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

Sales and marketing living together makes reporting so much clearer.

Cons

Onboarding the advanced features takes time.

Was this helpful? · 24
B

Ben G.Verified reviewer

Founder, Waverley Consulting

LinkedIn verified
Real Estate1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 24 August 2024

Automation that actually saves time

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Value for money
5.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

None so far.

Was this helpful? · 34
D

Dominic Hughes

Marketing Director, Kingsway Services

Media Production11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 August 2024

Free CRM is genuinely free

Sequences and automation took a mountain of manual follow up off the team. The reporting is genuinely useful.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Nothing that made us regret it.

Was this helpful? · 32

HubSpot Response— responded on 17 August 2024

Thank you for the feedback and for growing with HubSpot.

A

Andrew Fielding

Demand Generation Manager, Cotswold Group

Information Technology and Services201-500 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 2 May 2024

Sales and marketing in one place

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 18
N

Nadia C.

CRM Manager, Waverley Partners

Agency51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 14 April 2024

Strong once you invest

The automation and reporting are excellent. Value dips as your contact count climbs.

Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Strong UK partner network.

Cons

Contact based pricing adds up.

Was this helpful? · 35
H

Hannah L.

Revenue Operations Manager, Kingsway & Co

Marketing and Advertising51-200 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 13 April 2024

Mixed on cost

The free tier is superb but the leap to paid, and then the contact pricing, made us think hard about value.

Ease of use
4.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

Good automation.

Cons

None so far.

Was this helpful? · 10
L

Liam L.Verified reviewer

Managing Director, Harborne Ltd

LinkedIn verified
Construction501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 27 March 2024

Transformed our reporting

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

The reporting dashboards are properly useful.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 24
J

Jack L.

Sales Director, Whitfield Ltd

Consulting51-200 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 10 March 2024

Mixed on cost

It does a lot, though for a small team a chunk of it went unused while the bill grew.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

Capable free tier.

Cons

Contact pricing stings.

Was this helpful? · 20
L

Lucy HughesVerified reviewer

CRM Manager, Harborne Ltd

LinkedIn verified
Consulting501-1000 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 6 March 2024

Too costly as we scaled

We loved it at first but the costs climbed faster than the value as our contact list grew.

Ease of use
3.0
Customer service
2.0
Functionality
2.0
Pros

The free tier and automation were strong.

Cons

Costs escalated quickly.

Was this helpful? · 44
D

Daniel Adeyemi

Founder, Camden Group

Recruitment501-1000 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 15 January 2024

Best platform for a scaling team

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It scales from tiny to large without a migration.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 14