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HubSpot CRM

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The customer platform with a genuinely free CRM

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5
    48
  • 4
    30
  • 3
    9
  • 2
    2
  • 1
    2
Positive 86%Neutral 10%Negative 4%
Write a Review
O

Owen A.

Revenue Operations Manager, Clyde & Co

Real Estate51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 5 February 2026

Recommend with a budget in mind

HubSpot does almost everything, but the jump from free to paid is a big one for a small budget.

Ease of use
5.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Everything in one place.

Cons

Gets expensive as you scale.

Was this helpful? · 21
R

Rebecca J.

Sales Director, Thames & Co

Media Production1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 5 February 2026

Brilliant all in one

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
4.0
Customer service
5.0
Functionality
5.0
Pros

Sales and marketing living together makes reporting so much clearer.

Cons

It is a lot of platform if you only want a simple CRM.

Was this helpful? · 3
P

Paul M.

Sales Director, Waverley

Construction501-1000 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 1 February 2026

Happy but mind the cost

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
5.0
Value for money
3.0
Functionality
5.0
Pros

Strong UK partner network.

Cons

Gets expensive as you scale.

Was this helpful? · 18
S

Scott F.

Managing Director, Whitfield

Financial Services11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 27 January 2026

Happy but mind the cost

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Sequences and automation are genuinely powerful.

Cons

Best features are on higher tiers.

Was this helpful? · 30
G

Gareth Vaughan

CRM Manager, Fenwick

Recruitment1 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 26 January 2026

Great tool, big jump to paid

The free tier is superb but the leap to paid, and then the contact pricing, made us think hard about value.

Ease of use
3.0
Value for money
3.0
Pros

Useful reporting.

Cons

Overkill for simple needs.

Was this helpful? · 2
N

Nadia Adeyemi

CRM Manager, Oakwell Trading

Consulting2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 24 January 2026

The free tier hooked us, the platform kept us

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Value for money
5.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 20
H

Holly E.

Marketing Director, Whitfield Services

Agency51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 20 January 2026

Powerful platform

Brilliant platform overall. Just go in knowing the costs scale as you do.

Ease of use
4.0
Value for money
4.0
Pros

Reporting is clear and useful.

Cons

Contact based pricing adds up.

Was this helpful? · 24
H

Hannah ClarkeVerified reviewer

CRM Manager, Prospect & Co

LinkedIn verified
Manufacturing1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 18 January 2026

Good, if pricey at scale

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Strong UK partner network.

Cons

Contact based pricing adds up.

Was this helpful? · 46
N

Nadia BeckettVerified reviewer

Sales Manager, Stonebridge Group

LinkedIn verified
Construction501-1000 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 12 January 2026

Left over pricing

The pricing crept up relentlessly as our database grew and we could not justify it for what we used.

Ease of use
1.0
Customer service
1.0
Functionality
1.0
Pros

The platform itself is powerful.

Cons

Costs escalated far too quickly.

Was this helpful? · 22
M

Michael S.

Sales Director

Marketing and Advertising51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 11 January 2026

Does a huge amount

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Customer service
4.0
Value for money
4.0
Pros

Reporting is clear and useful.

Cons

Nothing worth noting.

Was this helpful? · 6