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HubSpot CRM

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The customer platform with a genuinely free CRM

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5
    48
  • 4
    30
  • 3
    9
  • 2
    2
  • 1
    2
Positive 86%Neutral 10%Negative 4%
Write a Review
J

James WrenVerified reviewer

Marketing Manager

LinkedIn verified
Agency11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 1 April 2026

Our whole funnel lives here

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Customer service
5.0
Value for money
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 36
N

Naomi HoltVerified reviewer

Demand Generation Manager, Meridian Trading

LinkedIn verified
Agency201-500 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 27 March 2026

Great features, watch the upgrade path

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
4.0
Value for money
3.0
Pros

Sequences and automation are genuinely powerful.

Cons

Best features are on higher tiers.

Was this helpful? · 5
M

Megan B.

Managing Director

Insurance2-10 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 26 March 2026

Strong once you invest

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Strong UK partner network.

Cons

Gets expensive as you scale.

Was this helpful? · 5
G

Grace T.

Managing Director, Blackwood Partners

Financial Services51-200 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 23 March 2026

Bill grew too fast

The pricing crept up relentlessly as our database grew and we could not justify it for what we used.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

The platform itself is powerful.

Cons

Costs escalated far too quickly.

Was this helpful? · 44
D

Daniel T.Verified reviewer

Sales Manager, Farrow Studio

LinkedIn verified
SaaS2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 22 March 2026

Transformed our reporting

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
5.0
Value for money
4.0
Functionality
5.0
Pros

Sales and marketing living together makes reporting so much clearer.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 31
J

James V.

Sales Manager, Carrick Solutions

Recruitment11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 21 March 2026

Recommend with a budget in mind

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Sequences and automation are genuinely powerful.

Cons

Best features are on higher tiers.

Was this helpful? · 28
B

Bethan A.

Managing Director, Northgate Consulting

Information Technology and Services501-1000 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 11 March 2026

Powerful once you commit

Everything from first touch to closed deal sits in one system now, which our old stack never managed.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Nothing that made us regret it.

Was this helpful? · 8
F

Freya Fielding

Marketing Manager, Waverley

SaaS11-50 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 5 March 2026

Value dips at scale

It does a lot, though for a small team a chunk of it went unused while the bill grew.

Ease of use
3.0
Customer service
3.0
Value for money
2.0
Functionality
4.0
Pros

Good automation.

Cons

Contact pricing stings.

Was this helpful? · 15
T

Tom CarterVerified reviewer

Founder, Harborne

LinkedIn verified
Consulting501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 5 March 2026

Our whole funnel lives here

There is a huge UK partner and template ecosystem, so there is always help and a head start.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 25
D

David Mercer

Managing Director, Hollybush Associates

Recruitment2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 22 February 2026

Powerful once you commit

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
5.0
Value for money
4.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 18