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Microsoft Dynamics 365 Business Central

Verified Listing

Cloud ERP for small and mid-sized UK businesses

Verified reviews for Microsoft Dynamics 365 Business Central

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4.3

63 reviews

  • 5
    31
  • 4
    25
  • 3
    5
  • 2
    1
  • 1
    1
Positive 89%Neutral 8%Negative 3%
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L

Lucy Sharma

Operations Director, Carrick Services

Technology1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 17 January 2026

Good for a Microsoft shop

A proper cloud ERP that keeps improving. You do need a good partner to land it.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Tight Microsoft 365 integration.

Cons

Per user cost mounts up.

Was this helpful? · 46
S

Sarah WrenVerified reviewer

Project Manager, Mersey

LinkedIn verified
Food and Beverage11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 10 January 2026

Strong UK VAT localisation

Power BI on top of the data gives our board the reporting they always wanted.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Pros

Strong UK VAT and MTD localisation.

Cons

You need a capable Microsoft partner to implement it well.

Was this helpful? · 46

Microsoft Response— responded on 10 January 2026

Thank you for the feedback on Business Central.

J

Jessica Y.

Operations Director

Manufacturing2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 6 January 2026

One system for finance and ops

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Deep Microsoft 365 integration with Excel, Outlook and Teams.

Cons

There is a real learning curve for the team.

Was this helpful? · 40
A

Andrew V.Verified reviewer

Group Financial Controller, Thames Consulting

LinkedIn verified
Professional Services51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 6 December 2025

Connected our whole operation

With a capable Microsoft partner we got it shaped to us and it has scaled with the business.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Strong UK VAT and MTD localisation.

Cons

Nothing worth noting.

Was this helpful? · 9
D

Daniel G.Verified reviewer

Managing Director, Thames & Co

LinkedIn verified
Manufacturing1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 November 2025

Regular updates keep it fresh

Business Central slots into our Microsoft estate perfectly. The Excel and Teams integration and Power BI reporting are real strengths.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Deep Microsoft 365 integration with Excel, Outlook and Teams.

Cons

Onboarding takes longer than you expect.

Was this helpful? · 24
L

Laura AshworthVerified reviewer

Operations Director, Northgate Solutions

LinkedIn verified
Retail11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 17 November 2025

Scales from finance to full ERP

With a capable Microsoft partner we got it shaped to us and it has scaled with the business.

Value for money
4.0
Functionality
5.0
Pros

Cloud delivery means no servers to manage.

Cons

Per user licensing adds up for a mid sized firm.

Was this helpful? · 19
A

Amara A.

Financial Controller, Camden Consulting

Manufacturing501-1000 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 13 November 2025

Recommend with a partner

Once configured it is genuinely capable, but the per user licensing and implementation cost add up.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Tight Microsoft 365 integration.

Cons

Learning curve for staff.

Was this helpful? · 2
A

Adam T.

Head of Finance, Northgate Ltd

Retail2-10 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 1 November 2025

Good ERP, steep learning

It does a lot, though for a mid sized firm the licensing and the learning curve were a hurdle.

Ease of use
2.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

Regular updates.

Cons

Steep learning curve.

Was this helpful? · 21
J

Jessica N.Verified reviewer

Systems Manager, Mersey

LinkedIn verified
Import and Export1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 14 September 2025

Capable cloud ERP

Once configured it is genuinely capable, but the per user licensing and implementation cost add up.

Ease of use
4.0
Customer service
5.0
Value for money
3.0
Functionality
5.0
Pros

Good UK localisation.

Cons

Per user cost mounts up.

Was this helpful? · 24
H

Holly M.Verified reviewer

Finance Manager, Clyde Partners

LinkedIn verified
Professional Services201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 25 August 2025

Regular updates keep it fresh

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Ease of use
5.0
Customer service
5.0
Pros

Scales from finance to full operations.

Cons

There is a real learning curve for the team.

Was this helpful? · 42