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Microsoft Dynamics 365 Business Central

Verified Listing

Cloud ERP for small and mid-sized UK businesses

Verified reviews for Microsoft Dynamics 365 Business Central

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4.3

63 reviews

  • 5
    31
  • 4
    25
  • 3
    5
  • 2
    1
  • 1
    1
Positive 89%Neutral 8%Negative 3%
Write a Review
L

Liam B.Verified reviewer

Finance Manager, Ashcroft Associates

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 19 May 2026

Powerful, budget the rollout

Great fit because we already run Microsoft 365. Onboarding took longer than expected.

Ease of use
4.0
Customer service
5.0
Functionality
5.0
Pros

Useful, regular updates.

Cons

Partner dependent.

Was this helpful? · 33
E

Elliot Blackwood

Finance Manager, Pennine Consulting

Distribution201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 19 May 2026

One system for finance and ops

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Ease of use
4.0
Value for money
5.0
Functionality
5.0
Pros

Scales from finance to full operations.

Cons

Nothing that outweighs the benefits for us.

Was this helpful? · 14
H

Helen Grant

Group Financial Controller, Carrick Digital

Construction2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 14 May 2026

Good for a Microsoft shop

A proper cloud ERP that keeps improving. You do need a good partner to land it.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

Useful, regular updates.

Cons

None so far.

Was this helpful? · 35
M

Mark N.

IT Manager, Meridian Services

Distribution11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 9 May 2026

Regular updates keep it fresh

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Regular updates from Microsoft.

Cons

Per user licensing adds up for a mid sized firm.

Was this helpful? · 32
B

Ben Osei

Head of Finance, Oakwell Digital

Retail1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 2 May 2026

Recommend with a partner

Great fit because we already run Microsoft 365. Onboarding took longer than expected.

Ease of use
4.0
Value for money
3.0
Pros

Tight Microsoft 365 integration.

Cons

Learning curve for staff.

Was this helpful? · 18
N

Naomi V.

Financial Controller, Linden Services

Construction1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 28 April 2026

Strong UK VAT localisation

With a capable Microsoft partner we got it shaped to us and it has scaled with the business.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Regular updates from Microsoft.

Cons

You need a capable Microsoft partner to implement it well.

Was this helpful? · 10
P

Paul N.

Operations Director, Pennine Studio

Professional Services501-1000 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 27 April 2026

Good for a Microsoft shop

Connects finance and operations well and the reporting is good. There is a learning curve to get there.

Customer service
3.0
Functionality
4.0
Pros

Good UK localisation.

Cons

Partner dependent.

Was this helpful? · 3
N

Naomi BaileyVerified reviewer

IT Director, Redgate Digital

LinkedIn verified
Retail201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 17 April 2026

Great with Teams and Excel

The UK VAT and MTD localisation is solid and the cloud updates arrive without us managing servers.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Scales from finance to full operations.

Cons

Nothing worth noting.

Was this helpful? · 19

Microsoft Response— responded on 17 April 2026

Thank you for the feedback on Business Central.

J

Jack FraserVerified reviewer

IT Director

LinkedIn verified
Professional Services1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 April 2026

Great with Microsoft 365

A proper cloud ERP that keeps improving. You do need a good partner to land it.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Useful, regular updates.

Cons

Per user cost mounts up.

Was this helpful? · 31
M

Mark Ahmed

Finance Manager, Linden Partners

Retail2-10 employeesUnited KingdomUsed: 1-2 years
1.0
Reviewed on 11 April 2026

Too much for our team

We underestimated the implementation effort and the ongoing licensing, and it never fully bedded in for us.

Customer service
1.0
Functionality
2.0
Pros

It integrates well with Microsoft 365.

Cons

Implementation was heavy and costly.

Was this helpful? · 38