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Microsoft Dynamics 365 Business Central

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Cloud ERP for small and mid-sized UK businesses

Verified reviews for Microsoft Dynamics 365 Business Central

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4.3

63 reviews

  • 5
    31
  • 4
    25
  • 3
    5
  • 2
    1
  • 1
    1
Positive 89%Neutral 8%Negative 3%
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T

Tom V.

Financial Controller, Pennine Consulting

Engineering2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 10 February 2025

Excellent if you live in Microsoft 365

The UK VAT and MTD localisation is solid and the cloud updates arrive without us managing servers.

Ease of use
5.0
Customer service
4.0
Functionality
5.0
Pros

Regular updates from Microsoft.

Cons

Nothing that outweighs the benefits for us.

Was this helpful? · 7
P

Priya Rahman

Head of Finance

Engineering11-50 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 26 January 2025

Powerful, budget the rollout

Once configured it is genuinely capable, but the per user licensing and implementation cost add up.

Ease of use
3.0
Value for money
4.0
Functionality
5.0
Pros

Useful, regular updates.

Cons

Partner dependent.

Was this helpful? · 34
A

Amy F.

Project Manager, Brindley Group

Distribution201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 21 October 2024

Powerful, budget the rollout

Connects finance and operations well and the reporting is good. There is a learning curve to get there.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Useful, regular updates.

Cons

Partner dependent.

Was this helpful? · 38
O

Olivia C.

IT Director, Harborne Group

Wholesale11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 11 August 2024

Great with Teams and Excel

Business Central slots into our Microsoft estate perfectly. The Excel and Teams integration and Power BI reporting are real strengths.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Regular updates from Microsoft.

Cons

There is a real learning curve for the team.

Was this helpful? · 41
L

Liam E.

Systems Manager

Professional Services51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 9 August 2024

Excellent if you live in Microsoft 365

With a capable Microsoft partner we got it shaped to us and it has scaled with the business.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Strong UK VAT and MTD localisation.

Cons

Support routes through the partner.

Was this helpful? · 22
A

Adam RobinsonVerified reviewer

Financial Controller, Oakwell Services

LinkedIn verified
Technology2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 4 August 2024

Mixed on rollout

The functionality is strong but getting the team comfortable and the setup right took real time and money.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Pros

Regular updates.

Cons

Steep learning curve.

Was this helpful? · 4
E

Emma RobinsonVerified reviewer

IT Manager, Northgate Services

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 27 July 2024

Recommend with a partner

A proper cloud ERP that keeps improving. You do need a good partner to land it.

Ease of use
4.0
Customer service
3.0
Value for money
5.0
Pros

Good UK localisation.

Cons

Learning curve for staff.

Was this helpful? · 11
L

Louise E.Verified reviewer

IT Director

LinkedIn verified
Professional Services1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 1 July 2024

Strong once configured

Once configured it is genuinely capable, but the per user licensing and implementation cost add up.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Scales with the business.

Cons

Learning curve for staff.

Was this helpful? · 45
C

Chloe P.

Head of Finance, Stonebridge Group

Import and Export11-50 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 23 May 2024

Fine with the right partner

It does a lot, though for a mid sized firm the licensing and the learning curve were a hurdle.

Ease of use
2.0
Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

Strong functionality.

Cons

Partner dependent.

Was this helpful? · 16
L

Laura HargreavesVerified reviewer

IT Manager, Fenwick Associates

LinkedIn verified
Engineering501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 5 April 2024

Slots into our Microsoft estate

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Ease of use
4.0
Value for money
4.0
Functionality
5.0
Pros

Power BI reporting is genuinely powerful.

Cons

You need a capable Microsoft partner to implement it well.

Was this helpful? · 24