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BrightPay

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Award-winning UK payroll and auto-enrolment software

Verified reviews for BrightPay

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4.4

66 reviews

  • 5
    39
  • 4
    18
  • 3
    6
  • 2
    2
  • 1
    1
Positive 86%Neutral 9%Negative 5%
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A

Aaron A.Verified reviewer

Finance Director, Selby Trading

LinkedIn verified
Care Services501-1000 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 20 November 2025

Solid choice for a small employer

We moved our clients across and have not looked back. The support team genuinely know their stuff.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Support is knowledgeable and quick.

Cons

Some screens feel a bit dated.

Was this helpful? · 38
D

Daniel K.Verified reviewer

Payroll Administrator, Farrow Associates

LinkedIn verified
Professional Services201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 16 October 2025

Solid but add ons add up

Reliable for submissions and pensions, though the interface feels a little behind the times.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
3.0
Pros

Good core value.

Cons

Limited HR features.

Was this helpful? · 7
H

Holly P.

Practice Owner, Hollybush Trading

Retail11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 10 October 2025

Would not run payroll without it

Switched from a manual process and it took the pain out of pensions and RTI. Statutory pay calculations are spot on.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Support actually understands UK payroll and gets back to you quickly.

Cons

None so far.

Was this helpful? · 3
P

Paul D.

Office Manager, Hollybush Digital

Facilities Management51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 1 October 2025

Reliable every single month

FPS and EPS to HMRC go through without a hitch every month. The employee app cut down on payslip queries too.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Automatic enrolment and the pension provider links save me hours every month.

Cons

BrightPay Connect is a separate add on you need to budget for.

Was this helpful? · 4
J

Josh Ahmed

Office Manager, Cotswold Ltd

Facilities Management201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 22 September 2025

Takes the stress out of payroll

It is HMRC recognised and never lets us down at year end. The value against the bigger names is remarkable.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

RTI submissions to HMRC are rock solid and I never worry about them.

Cons

The interface is functional rather than flashy.

Was this helpful? · 27
A

Adam N.

Office Manager, Prospect

Hospitality1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 16 September 2025

Does RTI and pensions well

It handles RTI, auto-enrolment and statutory pay reliably. Connect being a separate add on is the only slight downside.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

HMRC submissions are consistent and trouble free.

Cons

Not much built in for wider HR.

Was this helpful? · 10
J

Josh D.

Payroll Administrator, Bramley Ltd

Facilities Management2-10 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 15 September 2025

Dependable month after month

It handles RTI, auto-enrolment and statutory pay reliably. Connect being a separate add on is the only slight downside.

Ease of use
4.0
Customer service
5.0
Pros

Support is knowledgeable and quick.

Cons

Some screens feel a bit dated.

Was this helpful? · 46
N

Natalie T.

Accountant, Linden Consulting

Facilities Management1 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 7 August 2025

Add ons pushed the price up

The core is fine but once we added the cloud pieces the cost crept up and it felt less of a bargain.

Ease of use
2.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

The submissions themselves were reliable.

Cons

We wanted more HR built in.

Was this helpful? · 20
P

Paul Robinson

Accountant, Hollybush Group

Manufacturing51-200 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 1 August 2025

Good payroll, some quirks

Reliable for submissions and pensions, though the interface feels a little behind the times.

Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

Support is helpful.

Cons

Interface feels dated.

Was this helpful? · 4
O

Olivia M.

Managing Director, Blackwood Solutions

Construction2-10 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 18 July 2025

Wrong tool for our needs

We needed payroll and HR together and ended up cobbling too much on top, so it did not work out for us.

Ease of use
1.0
Customer service
1.0
Value for money
2.0
Functionality
1.0
Pros

Payroll submissions worked.

Cons

The extras added up.

Was this helpful? · 45