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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
T

Tebogo AdamsVerified reviewer

Managing Director, Cape Services

LinkedIn verified
Information Technology and Services51-200 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 10 April 2026

Intuitive and approachable

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 12
T

Thandeka F.

Controller, Sable Services

Wholesale1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 10 April 2026

Decent product, pricing could be better

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 0
Q

Quinton Dlamini

President, Zulu Services

Computer Software11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 10 April 2026

Easy invoicing and reliable reporting

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 9
M

Marius A.

Accounting Specialist, Protea Trading

Entertainment51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 8 April 2026

Powerful software but easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 19
Q

Quinton Z.Verified reviewer

General Manager, Summit & Associates

LinkedIn verified
Marketing and Advertising11-50 employeesCanadaUsed: 6-12 months
5.0
Reviewed on 6 April 2026

Time saver during tax season

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 13
H

Hendrik B.

Project Manager, Vaal Services

Facilities Services201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 5 April 2026

Handy tool I use daily

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 0
T

Themba Naidoo

Director, Highveld Group

Wholesale201-500 employeesIrelandUsed: 6-12 months
3.0
Reviewed on 5 April 2026

Necessary but often frustrating

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
4.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

It is adequate financial software for a small entity and can sync bank and credit card accounts.

Cons

It can feel glitchy and slow at times considering the price, and the cost keeps rising each year.

Was this helpful? · 19
D

Dumisani A.

Finance Manager, Vaal Solutions

Real Estate2-10 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 2 April 2026

Longtime QuickBooks user

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 26
V

Vusi S.Verified reviewer

CFO, Sable Trading

LinkedIn verified
Transportation/Trucking/Railroad1 employeesIrelandUsed: 1-2 years
4.0
Reviewed on 1 April 2026

Powerful tool for small business

My overall experience has been positive and it definitely accomplishes what I need for the money.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It integrates with our project management software and easily transfers data back and forth, which has reduced double entry and saved a lot of time.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 1
E

Ethan Adams

Controller, Acacia & Associates

Construction1 employeesCanadaUsed: 6-12 months
5.0
Reviewed on 1 April 2026

Great product, easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 3