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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
T

Tasneem K.

Admin Assistant, Northgate Consulting

Education Management2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 19 April 2026

Love the accessibility

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 10
E

Elandri Pretorius

Finance Manager, Sable Services

Logistics and Supply Chain1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 19 April 2026

Great value for the features

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 20
C

Chantelle T.Verified reviewer

HR Manager, Sandton Holdings

LinkedIn verified
Law Practice201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 19 April 2026

Easy invoicing and reliable reporting

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 25
I

Ilse P.Verified reviewer

General Manager

LinkedIn verified
Hospital & Health Care11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 17 April 2026

One place for all things business

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 15
M

Marius Fourie

Controller, Summit Services

Medical Practice51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 16 April 2026

Great for small business accounting

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 14
K

Kabelo Botha

Project Manager

Restaurants11-50 employeesCanadaUsed: 1-2 years
5.0
Reviewed on 13 April 2026

Powerful software but easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 22
S

Sizwe G.

Admin Assistant, Drakensberg & Associates

Entertainment201-500 employeesIrelandUsed: Less than 6 months
5.0
Reviewed on 13 April 2026

Great software for bookkeepers and owners

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 17
W

Wesley Botha

Project Manager, Vaal Group

Law Practice1 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 13 April 2026

Too expensive for what it delivers

No matter what package we have or how many upgrades we do, we have to pay more to get any help. My time is valuable and every call turns into a sales pitch.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

Customer support is an AI chat that is close to useless, and several transactions were lost when I upgraded devices.

Was this helpful? · 16
Z

Zaid Dlamini

Executive Director, Baobab Group

Automotive201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 12 April 2026

Great for small business accounting

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 21
H

Heather DlaminiVerified reviewer

Administrator, Vaal Group

LinkedIn verified
Health, Wellness and Fitness201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 11 April 2026

Love the accessibility

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 14