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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
S

Stefan H.

Founder

Wholesale201-500 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 27 March 2026

QuickBooks Online, ease of use vs cost

The software is fine for everyday bookkeeping, but customer support is inconsistent and some reports are hard to configure.

Ease of use
4.0
Customer service
2.0
Value for money
2.0
Functionality
3.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

The self employed tier is very limited on features and customisation.

Was this helpful? · 26
H

Hendrik M.

Operations Manager, Zulu Holdings

Restaurants1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 22 March 2026

Powerful software but easy to use

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 21
T

Themba V.

CFO, Meridian Consulting

Restaurants1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 22 March 2026

One place for all things business

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 26
P

Palesa L.Verified reviewer

Finance Manager

LinkedIn verified
Retail2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 21 March 2026

Necessary but often frustrating

It has been ok. The cost goes up every year and the software is not getting better at the same pace.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

It is web based so reports are easy to run and export, and paying bills is user friendly.

Cons

It can feel glitchy and slow at times considering the price, and the cost keeps rising each year.

Was this helpful? · 0
T

Tumelo M.Verified reviewer

Controller, Bluewater & Associates

LinkedIn verified
Logistics and Supply Chain2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 21 March 2026

Reliable and easy to use

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 26
H

Hendrik NaidooVerified reviewer

Admin Assistant, Aloe Group

LinkedIn verified
Wholesale51-200 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 17 March 2026

Good for small teams

Overall it is a good software for smaller businesses, but the larger the business the more issues we ran into.

Ease of use
3.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 13
K

Keegan F.Verified reviewer

Operations Manager, Bluewater Consulting

LinkedIn verified
Transportation/Trucking/Railroad201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 March 2026

A must have for small business owners

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 6
Z

Zanele B.

Managing Director, Vaal Holdings

Restaurants1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 16 March 2026

Necessary product for the business

Overall its been an ok product. The ease of use for beginners is something I would recommend as a starter product.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The dashboard is functional and intuitive, and I can find most of what I need on the front page.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 5
F

Francois H.Verified reviewer

Managing Director, Sandton Holdings

LinkedIn verified
Hospital & Health Care11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 15 March 2026

QuickBooks Online will always be number one

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 22
N

Nadia NaidooVerified reviewer

Accounting Specialist

LinkedIn verified
Consumer Services11-50 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 14 March 2026

Great product value for the price

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 3