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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
M

Marius A.

Controller, Tygerberg Solutions

Medical Practice2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 24 May 2026

A must have for small business owners

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 13
F

Francois F.Verified reviewer

Office Manager

LinkedIn verified
Retail11-50 employeesUnited StatesUsed: Less than 6 months
5.0
Reviewed on 23 May 2026

Excellent product for small business

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 10
K

Kayla AdamsVerified reviewer

Controller, Acacia Trading

LinkedIn verified
Alternative Medicine201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 23 May 2026

Great for beginners

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 10
S

Sizwe Z.Verified reviewer

Director, Aloe Group

LinkedIn verified
Hospitality2-10 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 22 May 2026

The right solution for a mobile business

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 19
R

Rethabile L.

Accountant, Karoo Solutions

Health, Wellness and Fitness2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 21 May 2026

Easy invoicing and reliable reporting

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 13
S

Sizwe E.Verified reviewer

Project Manager

LinkedIn verified
Computer Software11-50 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 21 May 2026

Avoid until support improves

The price increases are ridiculous and the constant upselling inside the app is exhausting. I just want to enter my bills and payments.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The convenience of accessing it from anywhere is about the only positive I can point to.

Cons

Customer support is an AI chat that is close to useless, and several transactions were lost when I upgraded devices.

Was this helpful? · 14
B

Braam Ndlovu

Bookkeeper, Tygerberg Services

Entertainment1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 20 May 2026

Great for small business accounting

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 15
R

Rethabile A.

Bookkeeper, Baobab Consulting

Information Technology and Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 20 May 2026

Reliable and easy to use

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 16
R

Rethabile Adams

Director

Health, Wellness and Fitness11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 19 May 2026

Time saver during tax season

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 24
S

Stefan K.Verified reviewer

Admin Assistant, Umhlanga Solutions

LinkedIn verified
Computer Software2-10 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 18 May 2026

User friendly and does what it says

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

Customer support can be hard to reach and does not always resolve complex issues quickly.

Was this helpful? · 20