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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
K

Kabelo J.

General Manager, Acacia Pty Ltd

Restaurants201-500 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 15 June 2026

Great value for the features

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 19
M

Marius H.

Administrator, Marula Trading

Restaurants1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 15 June 2026

Solid cloud accounting for our team

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 17
N

Nomvula N.

Project Manager

Health, Wellness and Fitness201-500 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 15 June 2026

I give up on QuickBooks online

It provides the core accounting functions I need, but recurring connection issues, occasional glitches and poor support create unnecessary work. The platform works, but it feels like paying more every year without meaningful improvements.

Ease of use
2.0
Customer service
1.0
Value for money
2.0
Functionality
2.0
Pros

The sync with the bank for transactions is useful and it can be accessed from anywhere.

Cons

Bank and credit card accounts frequently disconnect for no apparent reason and reconnecting them is time consuming and frustrating.

Was this helpful? · 11
D

Dumisani N.Verified reviewer

General Manager, Meridian Holdings

LinkedIn verified
Facilities Services1 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 14 June 2026

Necessary but frustrating

Severely disappointed knowing the strength of the desktop version. Everything feels restrictive and limited compared to what I was used to.

Ease of use
2.0
Customer service
2.0
Value for money
2.0
Functionality
1.0
Pros

It is widely accepted by accountants and integrates with many third party platforms, and it offers a solid set of core accounting features.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 11
T

Tumelo J.

Project Manager, Summit Trading

Management Consulting201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 13 June 2026

Efficient and user friendly financial management

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
5.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 4
F

Francois R.

Director, Cape Group

Health, Wellness and Fitness11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 June 2026

Strong remote access and support

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

The occasional glitch with credit card batch transactions can be tricky to fix.

Was this helpful? · 7
D

Dineo R.Verified reviewer

Founder

LinkedIn verified
Accounting2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 13 June 2026

Necessary but often frustrating

It is great for small businesses or teams without a dedicated finance person, and brings good value for what it costs, but it is limited for project based work.

Ease of use
4.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

The ability to import transactions and reconcile accounts is generally a clean process.

Cons

The self employed tier is very limited on features and customisation.

Was this helpful? · 4
M

Michelle van der MerweVerified reviewer

Director, Northgate Services

LinkedIn verified
Management Consulting201-500 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 11 June 2026

Avoid until support improves

No matter what package we have or how many upgrades we do, we have to pay more to get any help. My time is valuable and every call turns into a sales pitch.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

It is a widely used product, so third party support is fairly easy to find.

Cons

Customer support is an AI chat that is close to useless, and several transactions were lost when I upgraded devices.

Was this helpful? · 8
E

Ethan A.

Admin Assistant, Sandton & Associates

Automotive51-200 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 11 June 2026

Handy tool I use daily

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 22
B

Braam F.Verified reviewer

Office Manager, Baobab Group

LinkedIn verified
Alternative Medicine201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 8 June 2026

Great for small business accounting

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 15