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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
S

Sizwe N.

Accountant

Facilities Services1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 6 June 2026

Good suite of features, easy to use

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 15
M

Michelle K.Verified reviewer

Director, Cape Holdings

LinkedIn verified
Automotive51-200 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 5 June 2026

QuickBooks Online will always be number one

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 6
T

Thandeka K.

Managing Director, Sable Consulting

Hospitality1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 5 June 2026

Great product, easy to use

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 18
N

Naledi S.Verified reviewer

CFO, Silverline Consulting

LinkedIn verified
Management Consulting51-200 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 4 June 2026

Good software for a smaller business

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
4.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

Customer support is a weak spot; agents often know less about the product than the end user.

Was this helpful? · 23
M

Mpho AdamsVerified reviewer

Operations Manager

LinkedIn verified
Law Practice2-10 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 2 June 2026

Solid choice for small business accounting

Overall its been an ok product. The ease of use for beginners is something I would recommend as a starter product.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

It can feel a bit cluttered once you get deeper into reporting and reconciliation.

Was this helpful? · 14
D

Dumisani B.

Bookkeeper, Highveld Consulting

Restaurants11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 27 May 2026

Best accounting software for our business

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 7
M

Megan E.

Accounting Specialist, Bluewater Trading

Restaurants51-200 employeesUnited StatesUsed: 1-2 years
4.0
Reviewed on 27 May 2026

Easy to learn, robust enough for us

Good value for money against competitors, and generally easy to use. Invoices are easy to send and customise.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 22
R

Rethabile R.

Director, Highveld Consulting

Law Practice11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 27 May 2026

Great product, easy to use

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 1
C

Cindy B.Verified reviewer

Bookkeeper, Silverline Services

LinkedIn verified
Construction51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 26 May 2026

Reliable and easy to use

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 0
E

Ethan G.Verified reviewer

Administrator, Baobab Consulting

LinkedIn verified
Hospital & Health Care2-10 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 24 May 2026

Powerful software but easy to use

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 26