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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
Q

Quinton L.Verified reviewer

Owner, Umhlanga Solutions

LinkedIn verified
Alternative Medicine2-10 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 21 July 2025

Simple, reliable but covers only the basics

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

It is adequate financial software for a small entity and can sync bank and credit card accounts.

Cons

Customer support is a weak spot; agents often know less about the product than the end user.

Was this helpful? · 24
A

Ashwin N.Verified reviewer

Owner, Acacia Pty Ltd

LinkedIn verified
Logistics and Supply Chain11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 21 July 2025

QuickBooks Online will always be number one

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 26
A

Amahle D.

General Manager, Meridian Group

Alternative Medicine11-50 employeesUnited KingdomUsed: 1-2 years
1.0
Reviewed on 19 July 2025

Too expensive for what it delivers

The price increases are ridiculous and the constant upselling inside the app is exhausting. I just want to enter my bills and payments.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

Bank and credit card accounts disconnect constantly and reconnecting them is a nightmare.

Was this helpful? · 15
D

Devon V.

Accountant, Meridian Trading

Legal Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 July 2025

Seeing the whole picture easily

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 17
Q

Quinton B.

President, Anchor Consulting

Logistics and Supply Chain1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 14 July 2025

Great product value for the price

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

It can feel a bit cluttered once you get deeper into reporting and reconciliation.

Was this helpful? · 4
L

Lindiwe Fourie

Director, Anchor Solutions

Logistics and Supply Chain1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 5 July 2025

Best accounting software for our business

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 6
L

Leonie M.Verified reviewer

CEO, Cape Trading

LinkedIn verified
Wholesale201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 4 July 2025

Great product value for the price

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 15
T

Tasneem Z.Verified reviewer

Finance Manager

LinkedIn verified
Education Management2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 25 June 2025

Seeing the whole picture easily

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 10
D

David J.Verified reviewer

Controller, Summit Solutions

LinkedIn verified
Logistics and Supply Chain1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 24 June 2025

The right solution for a mobile business

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 0
R

Rebecca du Toit

Administrator, Zulu & Associates

Design201-500 employeesUnited KingdomUsed: 1-2 years
1.0
Reviewed on 20 June 2025

No real customer support

After several days I finally reached a human and somehow the support got worse. Slow responses promise the issue is being reviewed, but nothing is ever fixed.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The Profit and Loss report format and drill down are helpful.

Cons

The relentless upselling and advertising clutters the screen and wastes time every single time I log in.

Was this helpful? · 24