Stack Match
QuickBooks Online logo

QuickBooks Online

Verified Listing

The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
J

Jason V.Verified reviewer

Practice Manager

LinkedIn verified
Hospital & Health Care2-10 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 17 September 2025

Always have to upgrade to get service

After several days I finally reached a human and somehow the support got worse. Slow responses promise the issue is being reviewed, but nothing is ever fixed.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The convenience of accessing it from anywhere is about the only positive I can point to.

Cons

The relentless upselling and advertising clutters the screen and wastes time every single time I log in.

Was this helpful? · 18
X

Xolani V.

Office Manager, Bluewater Trading

Real Estate1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 16 September 2025

Intuitive and approachable

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 4
T

Thandeka J.Verified reviewer

Executive Director, Sandton Trading

LinkedIn verified
Medical Practice11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 15 September 2025

Longtime QuickBooks user

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

There is a learning curve setting up advanced features and reports.

Was this helpful? · 15
Y

Yolanda C.

CFO, Bluewater & Associates

Financial Services1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 15 September 2025

Excellent product for small business

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 1
R

Refilwe H.

Project Manager, Kalahari Services

Non-Profit Organization Management51-200 employeesAustraliaUsed: Less than 6 months
2.0
Reviewed on 13 September 2025

Not as expected

It provides the core accounting functions I need, but recurring connection issues, occasional glitches and poor support create unnecessary work. The platform works, but it feels like paying more every year without meaningful improvements.

Ease of use
2.0
Customer service
2.0
Value for money
2.0
Functionality
2.0
Pros

The sync with the bank for transactions is useful and it can be accessed from anywhere.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 16
T

Tumelo E.

Accountant, Highveld Pty Ltd

Health, Wellness and Fitness2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 11 September 2025

Great software for bookkeepers and owners

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 24
K

Kayla K.

Accountant, Summit Trading

Medical Practice51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 11 September 2025

Reliable accounting software

Overall its been an ok product. The ease of use for beginners is something I would recommend as a starter product.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 9
A

Andrew Adams

Managing Director, Aloe Holdings

Construction51-200 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 6 September 2025

Solid choice for small business accounting

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

It integrates with our project management software and easily transfers data back and forth, which has reduced double entry and saved a lot of time.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 4
V

Vusi van der Merwe

Bookkeeping Firm Owner, Zulu & Associates

Education Management2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 5 September 2025

Great product, easy to use

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 18
S

Sizwe G.

Bookkeeper

Legal Services11-50 employeesUnited KingdomUsed: Less than 6 months
1.0
Reviewed on 26 August 2025

Avoid until support improves

The newest interface is glitchy and slow. A one minute process now takes several minutes, and everything involves pop up windows and side bars that push the working area off the screen.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

Customer support is an AI chat that is close to useless, and several transactions were lost when I upgraded devices.

Was this helpful? · 16