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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
N

Nomvula R.

Director, Cape Services

Construction201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 25 May 2025

Excellent product for small business

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 19
G

Gugu JacobsVerified reviewer

General Manager, Vaal Group

LinkedIn verified
Wholesale2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 24 May 2025

One place for all things business

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 14
S

Sipho Ndlovu

Practice Manager, Vaal & Associates

Retail2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 23 May 2025

Powerful tool for small business

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

It can feel a bit cluttered once you get deeper into reporting and reconciliation.

Was this helpful? · 25
N

Nadia Jacobs

General Manager, Acacia Solutions

Real Estate2-10 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 23 May 2025

Strong remote access and support

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 16
T

Thandeka M.Verified reviewer

Operations Manager

LinkedIn verified
Facilities Services201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 21 May 2025

Solid cloud accounting for our team

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 2
F

Fatima E.

Controller, Bluewater Consulting

Management Consulting51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 19 May 2025

Powerful tool for small business

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

Customer support can be hard to reach and does not always resolve complex issues quickly.

Was this helpful? · 12
T

Tasneem N.

Operations Manager, Sandton Group

Law Practice201-500 employeesUnited KingdomUsed: 2+ years
2.0
Reviewed on 17 May 2025

Powerful but held back by support and reliability

When it is running smoothly it does make bookkeeping more convenient, but it has caused me to lose hours resolving glitches.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
1.0
Pros

The user interface is simple, it works consistently and there are many kinds of reports available.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 10
J

Jared M.

CEO

Management Consulting11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 16 May 2025

Seeing the whole picture easily

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 19
U

Unathi Z.

Finance Manager, Anchor Solutions

Logistics and Supply Chain2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 11 May 2025

Great software for bookkeepers and owners

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 7
T

Themba A.

President, Tygerberg & Associates

Hospitality11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 6 May 2025

Seeing the whole picture easily

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 2