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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
R

Refilwe L.

HR Manager, Kalahari Solutions

Alternative Medicine201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 17 June 2025

Good platform for small businesses

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 2
T

Thandeka J.

Practice Manager, Zulu & Associates

Real Estate2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 14 June 2025

Reliable and easy to use

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 14
K

Keegan S.Verified reviewer

Bookkeeping Firm Owner, Cape Trading

LinkedIn verified
Non-Profit Organization Management1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 12 June 2025

Great product value for the price

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The app is not fully in line with the desktop website and some functions are missing.

Was this helpful? · 24
L

Lerato Mokoena

Director, Cape Holdings

Marketing and Advertising1 employeesAustraliaUsed: 1-2 years
5.0
Reviewed on 9 June 2025

Great value for the features

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 11
T

Tumelo A.

Controller, Aloe Pty Ltd

Real Estate201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 9 June 2025

One place for all things business

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 18
G

Gareth Z.

Office Manager, Silverline Holdings

Logistics and Supply Chain2-10 employeesIrelandUsed: Less than 6 months
5.0
Reviewed on 4 June 2025

Handy tool I use daily

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 3
N

Naledi L.

Administrator, Protea Trading

Legal Services2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 2 June 2025

Easy invoicing and reliable reporting

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 11
K

Kayla P.

Managing Director

Automotive51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 26 May 2025

The right solution for a mobile business

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 22
U

Unathi E.

Admin Assistant, Anchor & Associates

Consumer Services2-10 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 26 May 2025

Easy to learn, robust enough for us

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 2
K

Karabo R.Verified reviewer

Practice Manager

LinkedIn verified
Logistics and Supply Chain1 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 26 May 2025

I give up on QuickBooks online

When it is running smoothly it does make bookkeeping more convenient, but it has caused me to lose hours resolving glitches.

Ease of use
2.0
Customer service
2.0
Value for money
2.0
Functionality
2.0
Pros

The user interface is simple, it works consistently and there are many kinds of reports available.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 13