Stack Match
QuickBooks Online logo

QuickBooks Online

Verified Listing

The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
C

Cindy du ToitVerified reviewer

Bookkeeping Firm Owner, Aloe Consulting

LinkedIn verified
Retail2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 25 August 2025

Useful but not intuitive

It is great for small businesses or teams without a dedicated finance person, and brings good value for what it costs, but it is limited for project based work.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Cloud access from anywhere and the ability to share with an accountant are the strongest points.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 13
T

Themba Ndlovu

HR Manager, Protea Trading

Design201-500 employeesAustraliaUsed: Less than 6 months
5.0
Reviewed on 23 August 2025

Runs my firm and most of my clients books

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 23
A

Aisha R.

Controller

Marketing and Advertising2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 22 August 2025

Great for small business accounting

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 0
J

Jared Mokoena

CEO, Summit Group

Marketing and Advertising11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 10 August 2025

Great product, easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 21
S

Sizwe H.

Managing Director, Protea Holdings

Computer Software11-50 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 7 August 2025

Easy to learn, robust enough for us

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 22
T

Tumelo E.

Partner

Transportation/Trucking/Railroad1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 5 August 2025

Solid cloud accounting for our team

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 9
C

Cindy B.

Managing Director, Bluewater Pty Ltd

Consumer Services11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 1 August 2025

Great for small business accounting

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 12
O

Owethu KhumaloVerified reviewer

Bookkeeping Firm Owner, Sable Consulting

LinkedIn verified
Consumer Services1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 28 July 2025

Decent product, pricing could be better

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

There is a learning curve setting up advanced features and reports.

Was this helpful? · 3
P

Pieter A.Verified reviewer

Administrator, Highveld & Associates

LinkedIn verified
Retail1 employeesUnited KingdomUsed: Less than 6 months
1.0
Reviewed on 27 July 2025

The worst customer service experience

After several days I finally reached a human and somehow the support got worse. Slow responses promise the issue is being reviewed, but nothing is ever fixed.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

The Profit and Loss report format and drill down are helpful.

Cons

Customer support is an AI chat that is close to useless, and several transactions were lost when I upgraded devices.

Was this helpful? · 6
W

Willem KhumaloVerified reviewer

Bookkeeping Firm Owner, Zulu Group

LinkedIn verified
Restaurants2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 22 July 2025

Runs my firm and most of my clients books

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 1