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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
M

Musa R.

CEO, Sandton & Associates

Education Management201-500 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 October 2025

Time saver during tax season

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 25
C

Charlene Pretorius

Owner, Highveld Services

Transportation/Trucking/Railroad1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 13 October 2025

Seeing the whole picture easily

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 24
V

Vusi A.

HR Manager

Real Estate2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 12 October 2025

Good software for a smaller business

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
4.0
Customer service
2.0
Value for money
2.0
Functionality
4.0
Pros

It is adequate financial software for a small entity and can sync bank and credit card accounts.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 8
K

Kabelo E.

CEO, Silverline Consulting

Food & Beverages11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 10 October 2025

Great value for the features

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 9
G

Gugu F.Verified reviewer

HR Manager, Marula Pty Ltd

LinkedIn verified
Retail1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 10 October 2025

Decent product, pricing could be better

It is a mixed bag; they change the software a lot, but their customer service is good and the ease of generating invoices and accepting payments outweighs the headaches.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

The dashboard is functional and intuitive, and I can find most of what I need on the front page.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 2
Q

Quinton Naidoo

Admin Assistant, Aloe Consulting

Non-Profit Organization Management2-10 employeesIrelandUsed: 2+ years
4.0
Reviewed on 5 October 2025

Mixed bag but worth it

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

It is relatively easy to learn and use, and there are plenty of online resources and videos to help.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 20
A

Ahmed P.

Founder, Umhlanga Holdings

Hospitality1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 4 October 2025

Decent product, pricing could be better

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

The occasional glitch with credit card batch transactions can be tricky to fix.

Was this helpful? · 18
R

Ruan J.

Project Manager, Baobab Services

Retail11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 27 September 2025

Easy to learn, robust enough for us

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
3.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 26
T

Thandeka A.

Controller, Meridian Solutions

Law Practice2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 September 2025

A must have for small business owners

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 18
N

Nomvula P.Verified reviewer

Founder, Zulu & Associates

LinkedIn verified
Marketing and Advertising51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 20 September 2025

Runs my firm and most of my clients books

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 2