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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
K

Keegan N.

Managing Director, Northgate Holdings

Accounting201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 15 December 2025

A must have for small business owners

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 21
T

Thandeka B.Verified reviewer

President, Bluewater Group

LinkedIn verified
Health, Wellness and Fitness2-10 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 9 December 2025

Reliable accounting software

Good value for money against competitors, and generally easy to use. Invoices are easy to send and customise.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

It integrates with our project management software and easily transfers data back and forth, which has reduced double entry and saved a lot of time.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 6
G

Grant JacobsVerified reviewer

Office Manager, Umhlanga Pty Ltd

LinkedIn verified
Information Technology and Services2-10 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 7 December 2025

Solid choice for small business accounting

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

It integrates with our project management software and easily transfers data back and forth, which has reduced double entry and saved a lot of time.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 7
A

Andrew N.Verified reviewer

Owner, Drakensberg Solutions

LinkedIn verified
Accounting2-10 employeesIrelandUsed: 1-2 years
4.0
Reviewed on 5 December 2025

Efficient and user friendly financial management

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

Customer support can be hard to reach and does not always resolve complex issues quickly.

Was this helpful? · 8
D

Dumisani D.Verified reviewer

Executive Director, Sable Pty Ltd

LinkedIn verified
Design11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 27 November 2025

Powerful tool for small business

It helps us stay organised, track our finances and generate the reports we need, with a bit of a learning curve at the start.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 3
A

Ahmed S.

Admin Assistant, Silverline Pty Ltd

Entertainment2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 25 November 2025

Necessary product for the business

It helps us stay organised, track our finances and generate the reports we need, with a bit of a learning curve at the start.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 18
N

Ntcombi C.

Accounting Specialist, Sable Consulting

Entertainment1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 18 November 2025

Reliable accounting software

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 21
L

Lerato K.Verified reviewer

Admin Assistant, Vaal Trading

LinkedIn verified
Legal Services11-50 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 13 November 2025

Great for beginners

It helps us stay organised, track our finances and generate the reports we need, with a bit of a learning curve at the start.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 23
M

Musa F.Verified reviewer

Founder, Tygerberg Holdings

LinkedIn verified
Automotive201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 9 November 2025

Necessary but often frustrating

Overall it is a good software for smaller businesses, but the larger the business the more issues we ran into.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

It is adequate financial software for a small entity and can sync bank and credit card accounts.

Cons

Customer support is a weak spot; agents often know less about the product than the end user.

Was this helpful? · 12
A

Ashwin C.

Executive Director

Alternative Medicine11-50 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 28 October 2025

QuickBooks can afford to do a bit better

Severely disappointed knowing the strength of the desktop version. Everything feels restrictive and limited compared to what I was used to.

Ease of use
1.0
Customer service
2.0
Value for money
2.0
Functionality
3.0
Pros

The user interface is simple, it works consistently and there are many kinds of reports available.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 1