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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
T

Themba K.Verified reviewer

Administrator, Meridian Pty Ltd

LinkedIn verified
Law Practice51-200 employeesIrelandUsed: 2+ years
5.0
Reviewed on 4 January 2026

Powerful software but easy to use

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 25
T

Tumelo F.Verified reviewer

Project Manager, Drakensberg Holdings

LinkedIn verified
Computer Software201-500 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 3 January 2026

Good for small teams

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
2.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

Too many pop ups and upsell prompts clutter the screen and there is no easy way to switch them off.

Was this helpful? · 22
R

Rethabile Z.

Office Manager, Cape & Associates

Law Practice2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 2 January 2026

Great value for the features

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 9
R

Riaan M.

President, Northgate Trading

Facilities Services51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 2 January 2026

Easy invoicing and reliable reporting

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 15
G

Gugu C.

Owner, Northgate Solutions

Medical Practice11-50 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 2 January 2026

The worst customer service experience

The newest interface is glitchy and slow. A one minute process now takes several minutes, and everything involves pop up windows and side bars that push the working area off the screen.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The convenience of accessing it from anywhere is about the only positive I can point to.

Cons

You cannot get help until you upgrade the upgrade you already upgraded, and every interaction costs more money.

Was this helpful? · 15
G

Grant N.

Executive Director

Accounting201-500 employeesCanadaUsed: 2+ years
5.0
Reviewed on 1 January 2026

The right solution for a mobile business

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 25
N

Nadia S.

CEO, Zulu & Associates

Health, Wellness and Fitness11-50 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 1 January 2026

Simple, reliable but covers only the basics

It is great for small businesses or teams without a dedicated finance person, and brings good value for what it costs, but it is limited for project based work.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

The ability to import transactions and reconcile accounts is generally a clean process.

Cons

The reports lack the customisation and formatting of the desktop version.

Was this helpful? · 12
S

Sizwe V.

Accountant

Marketing and Advertising201-500 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 17 December 2025

Good platform for small businesses

Good value for money against competitors, and generally easy to use. Invoices are easy to send and customise.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

Customer support can be hard to reach and does not always resolve complex issues quickly.

Was this helpful? · 24
J

Jared Fourie

Executive Director, Marula Group

Retail51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 17 December 2025

Solid cloud accounting for our team

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 0
N

Naledi A.Verified reviewer

Administrator, Vaal Group

LinkedIn verified
Automotive11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 17 December 2025

Great all round accounting tool

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
3.0
Pros

Value for money and ease of use. The invoicing is straightforward and I can navigate around the interface without much training.

Cons

Customer support can be hard to reach and does not always resolve complex issues quickly.

Was this helpful? · 13