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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
N

Neil D.

Bookkeeping Firm Owner, Anchor Trading

Restaurants201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 January 2026

Love the accessibility

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 18
T

Tumelo E.Verified reviewer

Administrator, Baobab Pty Ltd

LinkedIn verified
Transportation/Trucking/Railroad2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 15 January 2026

Seeing the whole picture easily

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 14
V

Vanessa G.

Admin Assistant, Acacia Solutions

Real Estate2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 14 January 2026

Simple, reliable but covers only the basics

The software is fine for everyday bookkeeping, but customer support is inconsistent and some reports are hard to configure.

Ease of use
2.0
Customer service
2.0
Value for money
2.0
Functionality
4.0
Pros

It is web based so reports are easy to run and export, and paying bills is user friendly.

Cons

It can feel glitchy and slow at times considering the price, and the cost keeps rising each year.

Was this helpful? · 6
T

Themba Fourie

Office Manager, Drakensberg Trading

Logistics and Supply Chain2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 12 January 2026

Love the accessibility

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 17
A

Anika K.Verified reviewer

General Manager, Summit Holdings

LinkedIn verified
Information Technology and Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 12 January 2026

Intuitive and approachable

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 1
A

Anika V.Verified reviewer

Project Manager, Anchor Holdings

LinkedIn verified
Consumer Services1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 11 January 2026

Intuitive and approachable

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 26
M

Marius F.Verified reviewer

Executive Director, Anchor Pty Ltd

LinkedIn verified
Marketing and Advertising201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 9 January 2026

One place for all things business

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 7
D

David C.

Admin Assistant, Bluewater Services

Health, Wellness and Fitness201-500 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 7 January 2026

QuickBooks Online, ease of use vs cost

Overall the tool has increased productivity, mainly through automated transaction imports. Otherwise it is a fairly pricey tool compared to the desktop version.

Ease of use
4.0
Customer service
2.0
Value for money
2.0
Functionality
3.0
Pros

Cloud access from anywhere and the ability to share with an accountant are the strongest points.

Cons

It can feel glitchy and slow at times considering the price, and the cost keeps rising each year.

Was this helpful? · 4
A

Aisha A.

Project Manager, Silverline Trading

Construction2-10 employeesUnited KingdomUsed: 2+ years
2.0
Reviewed on 7 January 2026

QuickBooks can afford to do a bit better

It provides the core accounting functions I need, but recurring connection issues, occasional glitches and poor support create unnecessary work. The platform works, but it feels like paying more every year without meaningful improvements.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

The sync with the bank for transactions is useful and it can be accessed from anywhere.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 3
A

Amahle C.Verified reviewer

Bookkeeping Firm Owner, Meridian Services

LinkedIn verified
Hospital & Health Care1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 7 January 2026

Best accounting software for our business

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 11