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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
T

Tebogo C.

Director, Acacia Services

Real Estate11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 25 January 2026

One place for all things business

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 15
K

Kayla E.

Accounting Specialist, Baobab Trading

Wholesale1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 25 January 2026

Decent product, pricing could be better

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

The financial reporting is consistent over the years, making historical reporting fairly simple.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 8
S

Sarah Nkosi

Controller, Anchor Solutions

Food & Beverages51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 25 January 2026

User friendly and does what it says

Overall its been an ok product. The ease of use for beginners is something I would recommend as a starter product.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 13
O

Owethu D.

Managing Director, Bluewater Pty Ltd

Restaurants1 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 24 January 2026

Too complex for non financial users

It has been ok. The cost goes up every year and the software is not getting better at the same pace.

Ease of use
4.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

The user interface is easy on the eyes, there are many kinds of reports and invoices can be made from timesheets.

Cons

Customer support is a weak spot; agents often know less about the product than the end user.

Was this helpful? · 19
K

Kayla T.Verified reviewer

Director, Bluewater Services

LinkedIn verified
Information Technology and Services1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 24 January 2026

Decent product, pricing could be better

It is a practical, reliable accounting tool that handles the core financial basics well without too much effort to maintain.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

There is a learning curve setting up advanced features and reports.

Was this helpful? · 14
R

Refilwe NaidooVerified reviewer

Accounting Specialist, Northgate Consulting

LinkedIn verified
Logistics and Supply Chain1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 21 January 2026

Great for small business accounting

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 20
N

Nadia Dlamini

Founder, Anchor Group

Education Management1 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 20 January 2026

Simple, reliable but covers only the basics

Overall the tool has increased productivity, mainly through automated transaction imports. Otherwise it is a fairly pricey tool compared to the desktop version.

Ease of use
4.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

It is web based so reports are easy to run and export, and paying bills is user friendly.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 13
S

Simone L.Verified reviewer

Finance Manager, Tygerberg Pty Ltd

LinkedIn verified
Entertainment51-200 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 20 January 2026

Necessary but often frustrating

It is great for small businesses or teams without a dedicated finance person, and brings good value for what it costs, but it is limited for project based work.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

The ability to import transactions and reconcile accounts is generally a clean process.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 0
V

Vanessa B.Verified reviewer

CFO, Zulu Trading

LinkedIn verified
Real Estate11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 18 January 2026

Excellent product for small business

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 11
H

Heather D.

President, Silverline Pty Ltd

Logistics and Supply Chain1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 17 January 2026

Seeing the whole picture easily

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 15