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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
N

Naledi A.

Accounting Specialist

Construction2-10 employeesIrelandUsed: Less than 6 months
2.0
Reviewed on 1 February 2026

A step down from desktop

When it is running smoothly it does make bookkeeping more convenient, but it has caused me to lose hours resolving glitches.

Ease of use
2.0
Customer service
1.0
Value for money
2.0
Functionality
2.0
Pros

It is widely accepted by accountants and integrates with many third party platforms, and it offers a solid set of core accounting features.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 10
A

Aisha Ndlovu

Accounting Specialist, Zulu Holdings

Alternative Medicine1 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 28 January 2026

Decent product, pricing could be better

Good value for money against competitors, and generally easy to use. Invoices are easy to send and customise.

Ease of use
5.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Being able to give my accountant access has been great and makes tax time much easier.

Cons

The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows.

Was this helpful? · 22
H

Hendrik B.

Controller, Tygerberg Holdings

Information Technology and Services51-200 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 28 January 2026

I give up on QuickBooks online

When it is running smoothly it does make bookkeeping more convenient, but it has caused me to lose hours resolving glitches.

Ease of use
2.0
Customer service
2.0
Value for money
1.0
Functionality
2.0
Pros

Multiple people can access the accounting information regardless of location, and it is reasonably priced compared to the desktop version.

Cons

Bank and credit card accounts frequently disconnect for no apparent reason and reconnecting them is time consuming and frustrating.

Was this helpful? · 19
X

Xolani G.Verified reviewer

Controller, Karoo Trading

LinkedIn verified
Computer Software1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 27 January 2026

Love the accessibility

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 5
K

Kabelo M.

Office Manager, Acacia Consulting

Medical Practice2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 27 January 2026

Seeing the whole picture easily

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

There was a small learning curve at the beginning, but that is normal with any new platform.

Was this helpful? · 6
D

David E.

Owner, Vaal Group

Information Technology and Services51-200 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 26 January 2026

QuickBooks online works well for us

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The occasional glitch with credit card batch transactions can be tricky to fix.

Was this helpful? · 19
A

Ahmed R.Verified reviewer

Accountant, Cape Holdings

LinkedIn verified
Real Estate51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 26 January 2026

Easy invoicing and reliable reporting

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 16
W

Willem E.Verified reviewer

Owner, Zulu Services

LinkedIn verified
Medical Practice51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 26 January 2026

Time saver during tax season

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 26
T

Tebogo E.

Director, Meridian Holdings

Education Management11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 26 January 2026

Longtime QuickBooks user

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
3.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The occasional glitch with credit card batch transactions can be tricky to fix.

Was this helpful? · 20
J

Jason H.

Admin Assistant, Sandton Trading

Medical Practice2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 25 January 2026

Great value for the features

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 7