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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
S

Sizwe J.

Managing Director, Summit Holdings

Entertainment51-200 employeesIrelandUsed: 2+ years
3.0
Reviewed on 11 February 2026

Too complex for non financial users

It has been ok. The cost goes up every year and the software is not getting better at the same pace.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
4.0
Pros

It is adequate financial software for a small entity and can sync bank and credit card accounts.

Cons

Customer support is a weak spot; agents often know less about the product than the end user.

Was this helpful? · 26
N

Nadia Khumalo

Partner, Acacia Services

Education Management201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 10 February 2026

Simple, reliable but covers only the basics

The software is fine for everyday bookkeeping, but customer support is inconsistent and some reports are hard to configure.

Ease of use
4.0
Customer service
2.0
Value for money
2.0
Functionality
4.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

Navigation is messy. There is no one click option for many daily activities, so entering and paying bills is multiple clicks away.

Was this helpful? · 2
A

Ashwin A.

Operations Manager, Cape Solutions

Logistics and Supply Chain11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 9 February 2026

Love the accessibility

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 5
W

Willem L.

Controller, Bluewater Trading

Alternative Medicine1 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 8 February 2026

Buggy software and high pressure sales

I have had issue after issue and nothing gets resolved. Getting a straight answer from support is almost impossible.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

You cannot get help until you upgrade the upgrade you already upgraded, and every interaction costs more money.

Was this helpful? · 8
A

Amahle K.Verified reviewer

Admin Assistant, Zulu Pty Ltd

LinkedIn verified
Alternative Medicine11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 6 February 2026

Powerful software but easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 16
C

Carla M.Verified reviewer

President, Anchor Consulting

LinkedIn verified
Hospitality201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 4 February 2026

Great for beginners

It is a useful tool for managing invoices, expenses, payments and reports and reduces manual paperwork.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 19
P

Palesa S.Verified reviewer

General Manager

LinkedIn verified
Law Practice201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 3 February 2026

Solid choice for small business accounting

It is a mixed bag; they change the software a lot, but their customer service is good and the ease of generating invoices and accepting payments outweighs the headaches.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 6
E

Elandri G.Verified reviewer

HR Manager, Aloe Solutions

LinkedIn verified
Design1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 2 February 2026

Reliable and easy to use

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 12
Y

Yolanda Naidoo

Partner

Restaurants1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 2 February 2026

QuickBooks Online will always be number one

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 16
E

Emily D.

Administrator, Tygerberg Trading

Wholesale201-500 employeesUnited StatesUsed: Less than 6 months
4.0
Reviewed on 1 February 2026

Necessary product for the business

Good value for money against competitors, and generally easy to use. Invoices are easy to send and customise.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

Being able to give my accountant access has been great and makes tax time much easier.

Cons

It can feel a bit cluttered once you get deeper into reporting and reconciliation.

Was this helpful? · 14