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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
T

Tebogo M.

Bookkeeper

Facilities Services201-500 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 28 February 2026

Reliable and easy to use

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 12
V

Vanessa Khumalo

Operations Manager, Kalahari Trading

Medical Practice1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 26 February 2026

Runs my firm and most of my clients books

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 14
K

Karabo Adams

Accounting Specialist, Anchor & Associates

Hospitality2-10 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 24 February 2026

Reliable accounting software

Once you get past the initial learning curve and understand how everything works together, it becomes as powerful a tool as any business can get.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

The pricing keeps increasing and the add ons make it more expensive as the business grows.

Was this helpful? · 2
K

Karabo V.

Executive Director, Tygerberg Holdings

Information Technology and Services11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 February 2026

Handy tool I use daily

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 15
A

Amahle H.

General Manager, Meridian & Associates

Computer Software51-200 employeesIrelandUsed: 2+ years
2.0
Reviewed on 23 February 2026

Necessary but frustrating

It is frustrating because I use it all day and there are still features missing that I have asked about for a long time.

Ease of use
3.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

Multiple people can access the accounting information regardless of location, and it is reasonably priced compared to the desktop version.

Cons

The reports are limited and hard to customise, and support staff often do not know how to help.

Was this helpful? · 9
Y

Yusuf AdamsVerified reviewer

President, Cape Holdings

LinkedIn verified
Law Practice2-10 employeesUnited KingdomUsed: Less than 6 months
1.0
Reviewed on 22 February 2026

No real customer support

The newest interface is glitchy and slow. A one minute process now takes several minutes, and everything involves pop up windows and side bars that push the working area off the screen.

Ease of use
1.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

The relentless upselling and advertising clutters the screen and wastes time every single time I log in.

Was this helpful? · 0
C

Chantelle FourieVerified reviewer

HR Manager, Sable Solutions

LinkedIn verified
Computer Software201-500 employeesAustraliaUsed: 2+ years
5.0
Reviewed on 22 February 2026

Great product, easy to use

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 3
D

David F.

Administrator

Legal Services1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 20 February 2026

The right solution for a mobile business

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 10
S

Sipho E.

Bookkeeping Firm Owner, Drakensberg Trading

Consumer Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 18 February 2026

Love the accessibility

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 13
A

Andrew N.

Accountant, Acacia Services

Education Management2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 17 February 2026

Great product, easy to use

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

I wish payroll was included rather than being a separate add on.

Was this helpful? · 9