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HubSpot CRM

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The customer platform with a genuinely free CRM

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5
    48
  • 4
    30
  • 3
    9
  • 2
    2
  • 1
    2
Positive 86%Neutral 10%Negative 4%
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N

Natalie T.

Revenue Operations Manager, Meridian Associates

Information Technology and Services501-1000 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 18 May 2026

Mixed on cost

It does a lot, though for a small team a chunk of it went unused while the bill grew.

Ease of use
4.0
Value for money
3.0
Pros

Useful reporting.

Cons

Contact pricing stings.

Was this helpful? · 9
J

Josh Kavanagh

Sales Director, Albion

Insurance1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 18 May 2026

Powerful once you commit

Sequences and automation took a mountain of manual follow up off the team. The reporting is genuinely useful.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The reporting dashboards are properly useful.

Cons

Onboarding the advanced features takes time.

Was this helpful? · 25
L

Lucy Vaughan

Marketing Manager, Cotswold Solutions

Wholesale11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 17 May 2026

Great features, watch the upgrade path

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
5.0
Value for money
3.0
Functionality
4.0
Pros

Reporting is clear and useful.

Cons

Gets expensive as you scale.

Was this helpful? · 17
S

Sarah F.Verified reviewer

Marketing Manager, Redgate Services

LinkedIn verified
Wholesale2-10 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 13 May 2026

Excellent for sales and marketing

We run our whole funnel on it. Some tools you want sit on the pricier tiers.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Sequences and automation are genuinely powerful.

Cons

Best features are on higher tiers.

Was this helpful? · 13
J

James C.Verified reviewer

Demand Generation Manager

LinkedIn verified
Financial Services51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 13 May 2026

Brilliant all in one

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 43
C

Craig J.Verified reviewer

Founder, Carrick Ltd

LinkedIn verified
Insurance501-1000 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 26 April 2026

Does a huge amount

Brilliant platform overall. Just go in knowing the costs scale as you do.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Everything in one place.

Cons

Contact based pricing adds up.

Was this helpful? · 2
H

Hannah W.

Demand Generation Manager, Waverley & Co

Professional Services1 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 16 April 2026

Strong once you invest

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
4.0
Customer service
5.0
Value for money
3.0
Functionality
5.0
Pros

Reporting is clear and useful.

Cons

Best features are on higher tiers.

Was this helpful? · 27
K

Katie Y.

Founder, Pennine & Co

Insurance51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 April 2026

Powerful platform

The automation and reporting are excellent. Value dips as your contact count climbs.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Strong UK partner network.

Cons

Contact based pricing adds up.

Was this helpful? · 46
S

Sarah RobinsonVerified reviewer

Demand Generation Manager, Blackwood Partners

LinkedIn verified
Media Production11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 9 April 2026

Best platform for a scaling team

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Sales and marketing living together makes reporting so much clearer.

Cons

Nothing worth noting.

Was this helpful? · 30
A

Amara H.Verified reviewer

Marketing Manager, Meridian Ltd

LinkedIn verified
Agency1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 7 April 2026

Sales and marketing in one place

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

Nothing that made us regret it.

Was this helpful? · 5