Xero logo

Xero

Verified Listing

Beautiful cloud accounting for growing businesses

Verified reviews for Xero

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

4.2

44 reviews

  • 5
    28
  • 4
    7
  • 3
    2
  • 2
    3
  • 1
    4
Positive 80%Neutral 4%Negative 16%
Write a Review
D

Deborah K.

VIrtual Assistant

Consumer Services1-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 16 January 2026

User friendly, especially for individuals

So far, so good. A lot of helpful articles available and the Help desk is also prompt with responding.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

It is very user friendly, especially for small self employed businesses! Customer support are prompt in replying.

Cons

Would be great if there was a Favourites area on the home screen for easy referral to what is incoming/outgoing/owing rather than having to open issued invoices individually. Also would like to be able to label transactions when reconciling, so that instead of deleting lines individually from bank statement import that are personal transaction not related to my business in any way, a label will then just disregard the transaction instead of continually trying to match it with a Xero item code.

Was this helpful? · 3
D

Debbie M.

Owner

Accounting1-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 3 January 2026

Xero is ok

I’m generally happy with Xero. It’s very easy to use and integrates well with other products, though often at an additional cost. Its reporting features are somewhat limited, but they’re sufficient for what I need.

Ease of use
5.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

The dashboard is easy to use, the reporting functions work well, and I’m not aware of any bugs or issues. Recording transactions is straightforward, and keeping bank activity up to date is simple.

Cons

It does not offer good value for money compared with competitor products, and customer support is not available by telephone. As a partner, commission opportunities are limited, and payments are taken by direct debit.

Was this helpful? · 15
A

Amanda F.Verified reviewer

Licensed Real Estate Broker

LinkedIn verified
Real Estate11-50 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 21 December 2025

Xero in Real-Estate Accounting Processes

Automating over 69% of manual accounting procedures such as general ledger, accounts payable and receivables are the key benefits.

Ease of use
4.0
Value for money
4.0
Functionality
4.0
Pros

Accounting tools are essential to all real-estate brokers. I mainly use Xero since it has an iOS mobile application that allows me to streamline online accounting processes from anywhere.

Cons

However, some features allocated by Xero aren’t robust enough which forces me to integrate with external Apps, for instance inventory management tools.

Was this helpful? · 4
M

Matthew C.

Director

Machinery11-50 employeesIrelandUsed: 2+ years
5.0
Reviewed on 15 December 2025

Xero - a great fit for our small business

In the more than 5 years we have been using the software, our experience with Xero has been overwhelmingly positive. The improvements and new features that have been added in that time have been relevant and well implemented

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

For us as a small manufacturing company that exports its products worldwide, Xero has proved to be an excellent fit with our needs. It integrates seamlessly with our bank accounts in multiple currencies, as well as our MRP system. The VAT reporting makes submitting VAT returns a very straightforward process. The product is simple to use and all members of our team are comfortable with it. Overall, it provides a high degree of functionality at a very reasonable price point.

Cons

My only complaint would have been that tools for visualising your financial data were a little thin on the ground, but the new analytics features seem to have addressed this.

Was this helpful? · 10
C

Craig B.Verified reviewer

Managing director

LinkedIn verified
Entertainment11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 31 October 2025

Makes accounting fun

Overall Xero get a big thumbs up from us, it would take a lot to convince us to change software. Very easy to follow and makes accounting mire fun.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

With accounting going digital, Xero is affordable and user friendly, allows multiple usersvwith various levels of access. Oir accountant is a verified user so we get top notch customer support through them. Endless features allow each individual to approach reporting and reconciliation in whichever way suits them but all lead to the same resaults. The Dashboard can also be customized to suit which information is important to you and allows to you see the important information at a glance.

Cons

There isnt really anything to dislike, If you don't understans how to report and record your income and expenses i imagine it could be a little daunting. But with initial guidance, it all comes clear very quickly.

Was this helpful? · 4
L

Lisa R.

Office manager

Utilities11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 October 2025

Xero for Invoicing and reporting

Overall I like the flexibility of the invoicing and reporting within Xero. We do not use the online payment option, yet. I would highly recommend.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

The process for entering invoices and tracking what we are billing is very easy. I can easily pull reporting (balance reports, invoices, profit and loss, etc). This software is a great value for the money. I have not experienced any bugs or issues.

Cons

The reason I originally did not use Xero was because our bank does not connect with Xero. Our accountant manually adds the data from the bank. This is on my bank though, not Xero.

Was this helpful? · 4
D

Daryl E.Verified reviewer

Consultant

LinkedIn verified
Information Technology and Services11-50 employeesUnited KingdomUsed: 2+ years
1.0
Reviewed on 9 October 2025

Xero - Used to be the best accounting package in the world.

I dread every new change they announce. If i could move my companies out of Xero (4 companies and one charity) and onto something that looks like what Xero used to be, i'd do it in a heartbeat. I moved them all off MYOB in about 2008, and it doesn't look like MYOB has improved much since then, and there are no others on the horizon that i know of. Its a sad state of affairs for the future of online accounting packages. I'd describe my time with xero as about ten years of honeymoon where it was the best thing since sliced bread. Xero really lead the world in smart accounting and smart UI. I'd describe the rest of my time since then as miserable, much like an abusive relationship. I dread having to make changes to quotes and invoices because bugs in the UI are so common. Just one example; you add a discount to a line item on a quote, lets say $10, and then realise that you put that discount on the wrong line item, so you delete the discount on that line, and put $10 on the next line item down. Now its correct, so you click save, and it won't save. So you change the discount to a percentage that equals $10 - nope, that doesn't let it save. The error message doesn't help - it just says that there was an error and the quote can't be saved. You check your internet connection - that's fine. Eventually you might just delete the quote and re-create it, and its probably going to work. What you don't know, and Xero is in no mood to let you know (and no intention of fixing this - its been there for ~ a year) is that a discount of "" (an empty field, where you deleted the incorrect discount) will prevent the quote from saving. This is an incredibly simple UI bug to fix, its literally just adding [if discount[line]=''; discount[line]=0] to the code - about 40 characters added, but the a holes managing the xero devs haven't managed to assign someone to that bug for about a year. Their helpdesk are told to inform you that you should just enter "0" instead of pressing delete. This is the kind of moronic bugs that happen all the time in Xero, and its due to one thing only; an insistence on only working on things that look good to attract new users (once you have someone subscribed, they will likely be tied in for at least 12 months by the time they realise the horrors that occur), or improve shareholder value. A good example of this is advertising plastered over the interfaces, especially the invoicing module. Many of us have no intention of using Xero's online payment system - our customers just don't want that, they pay by direct credit, but what used to be a short link is now a large banner advertising "get online payments set up", and now it can't be dismissed. Now there's also a 2-line item in the menu advertising Xero's SMS service - another paid thing that we can't remove even if we have no intention of ever using it. I could go on and on about the abuses, but i'm sure you get the point.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

Previous to the "new invoicing" interface, the user interface and UX was excellent. Value for money used to be excellent, but then the company floated and started pulling shady moves like removing the expenses module and replacing it with a paid version that had less features and a worse UI. Customer support for fixing things that Xero *can* do is pretty good, support for fixing things like bugs, intentionally broken features, and nags/advertising is very very poor.

Cons

The downhill trajectory of the UI and UX. Every change to the UI brings a couple of good things, and a bag of dicks. Changes used to be for the benefit of the user (you know, the one who is actually paying for the product). Now its for the benefit of the shareholders, and most times makes the UX much worse. Advertising plastered on the UI making the book keeper's job harder than it could be. Features that just don't work when they used to work fine (auto assigning the next ID on an imported invoice is a classic example of something that used to work and now doesn't, and has been promised to be fixed but here we are, 6 years later, and it still hasn't been given any developer time and probably wont.)

Was this helpful? · 35
B

Brock G.Verified reviewer

Digital Marketing Manager

LinkedIn verified
Telecommunications51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 26 September 2025

A Predominant Solution with Seamless Accounting Management.

Generally Xero speed is great and has been reliable in streamlining our bookkeeping ,invoicing and reconciliation processes.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Xero pricing is extremely attractive and ability to use it from anywhere us a huge plus.Automation kg bank feeds and reconciliation helps to save another of time and reduces errors. Integrates seamlessly with PayPal and bank which makes it easy to handle payments and purchases. Offer real time visibility into financial data .Gives live dashboard for cash flows ,expenses and invoices .

Cons

Xero has a limited reporting though for anyone who needs standard reports it meets the needs perfectly. For more advanced reports sometimes it require additional data add -ons.

Was this helpful? · 5
D

Doran P.

Owner

Health, Wellness and Fitness1-10 employeesIrelandUsed: 1-2 years
4.0
Reviewed on 12 September 2025

Great Accounting Program For Solo Business

Overall, I'm happy. I would like to see better pricing for micro businesses and for the banking sync to get worked out.

Ease of use
4.0
Customer service
5.0
Value for money
3.0
Functionality
4.0
Pros

I've been with Xero for 3 years now. Customer service is great. I've had to use them a few times for various things and they always get things handled quickly. The dashboard is easy to use and figure out so was setting up my books. Overall, it's a great product. I like the new budgeting tools and reports are robust. Syncs easily with my Square and Amazon accounts.

Cons

The constant price increases are tough for me to keep in budget. The bank syncing is clunky. There are full months when I can't import the transactions and then have to enter each one manually. Those months suck.

Was this helpful? · 5
R

Richey J.

General Manager

Education Management11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 24 August 2025

Generally Great But Still Slightly Pricey

Generally really good but maybe needs more flexibility on some payroll features. Just being able to click and submit on rti submissions is great. Invoices and accounts generally decent.

Ease of use
4.0
Value for money
3.0
Functionality
4.0
Pros

Easy to use, well set out and organised, payroll is mostly smooth, invoicing and payment processing is straightforward and easy.

Cons

Some aspects of payroll aren't equipped for specialist HR requirements. Movement between members of staff in the payroll list can be confusing as it removes them from the list when clicked on the staff member. End of Year requirements are persistent even when all completed. Can be quite expensive compared to other software products. But you need to remember it is taking a lot of left work out of the usual admin which is still a saving.

Was this helpful? · 4