Patrick F.
IT Consultant
Used to be good, but Xero no longer cares about supporting their customers
I've been a user of Xero for over a decade, and I've always found them to be a good platform. However, recently there have been more and more price hikes, and then this year with very little notice (2 months), decided to remove the very basic functionality of manually entered payrolls. For some users they have an option of changing their payroll provider to one which integrates with their platform, which is awkward mid-year, and incurs additional costs. In other cases, users are in a region where there is no partner payroll provider available! On top of this, _another_ price hike has been announced for the coming months. So in the end, they are raising prices while removing functionality and inconveniencing customers that have been with them for many years. Given the choice between changing accounting platforms or payroll providers, we are looking at getting off Xero, given their increasingly customer-unfriendly practices recently.
Xero had been a good, simple platform for our small business for many years, covering our needs at a reasonable cost.
In the past few months removed functionality that we and many other users rely on, while at the same time having raised prices with another increase occurring in another few months.