Xero

It's very user friendly. The bank feeds, journals, AP and AR function are all very straightforward and the layout is nice to use.

Importing the chart of accounts can get a bit complicated, but that's expected. There's not much else I don't like.

Reporting and workflows aren’t very flexible like some other larger ERP systems, which can be frustrating especially as our company grew in size and required more advanced and granular reporting.

Very easy to use and makes managing finances simple. The invoicing and reporting features are strong, and the dashboard gives a clear overview of everything in one place

There are occasional minor bugs, but nothing that significantly impacts use. Customer service slow at times.

What I like most about Xero is how intuitive and time-saving it is for day-to-day financial management. The dashboard gives a clear, real-time view of cash flow, bank balances, and outstanding invoices, which makes decision-making much easier. I’ve found the bank reconciliation feature especially efficient, it automatically matches transactions and significantly reduces manual effort. The invoicing function is also smooth, with easy customization and quick sharing options, which helps streamline client interactions. That said, while it’s great for standard accounting needs, it can feel slightly limited when dealing with more complex reporting or highly customized requirements. Overall, it strikes a good balance between usability and functionality, especially for small to mid-sized businesses looking for a reliable, cloud-based accounting solution.

What I like least about Xero is that some of its advanced features can feel limited, particularly when it comes to highly customized reporting or complex financial analysis. For example, generating detailed, tailored reports often requires exporting data to Excel, which adds an extra step. I’ve also noticed that as transaction volume increases, the platform can occasionally feel slower, especially during bank reconciliation or when loading reports. Additionally, certain features like multi-currency handling or more advanced integrations, are only available in higher-tier plans, which can make it less cost-effective for growing businesses.

There is a lot of customer support available however its not instant and when your completing your account's you need an immediatre response not a call back

Its complicated to use and no-one explained you need multiple apps to upload your receipts and bills and pages of uploads banking invoices . I have found it very complex and frustrating

We have used Xero for several years to do our accounting. We moved over from Sage. What I like about Xero is it is simple. Everything is laid out sensibly and it is easy to navigate. There are access to many different pre-made reports as well as the ability to customise and favourite as well. We have this software linked to our Cybake account and send over invoices from there daily. We also raise invoices within Xero itself. We also use it for bills. I use this everyday and have never encountered an issue. When there is something I don't know how to do i have never needed to contact customer support. I just search online to find the answer quickly.

Some of the pre-made reports have very similar names. Which can be confusing at first until you learn them but that is similar to other software we use or have used in the past. Just means sometimes I click a few different ones before I land on the one I want. Not a big issue.

I really appreciated the strong emphasis on innovation and problem solving at Xerox. The company has a rich history in technology and document management, and I loved being part of teams that were encouraged to find creative solutions for clients whether it was optimizing workflows with multifunction printers or implementing digital transformation projects. The collaborative environment and access to cutting edge tools allowed me to learn a lot and see the direct impact of my work on improving efficiency for businesses. It felt rewarding to work with talented colleagues who were passionate about delivering reliable, high-quality solutions.

What I liked least was the pace of change in some areas, particularly the bureaucratic processes that sometimes slowed down decision making and project execution. In a fast evolving tech landscape, waiting for approvals through multiple layers could delay innovation. That said, I understand it’s common in large, established organizations, and it taught me valuable skills in navigating complex structures and advocating effectively for improvements. I’m excited about opportunities where I can bring that experience to a role with even more agility.

I'm not an accountant or even a fully trained book-keepter, but I use Xero every day. Having previously used other packages for our accounts, Xero is brilliant in terms of being user friendly and intuitive. I love that it syncs with our bank, our CRM software and the app we use for expenses.

If ever I need support, I feel like I'm scrabbling around trying to work out where to go to get it. I would love to have as chat bubble somewhere obvious - as long as it doesn't lead to getting stuck in a BOT loop!

Great integrations and automations. As someone who doesn't have a book keeping background I do find it quite user friendly.

Some reporting components are too complicated, but it is improving with recent updates which is great, including the dashboard.

Simplicity and ease of set-up. Problem is product does not work as advertised and Xero does not want to fix.

Bank integration does not work as advertised. Information comes truncated. Although they acknowledge the issue, Xero does not want to take ownership of fixing it. In short, they sell something they don't deliver. This is scamming customers.