Xero

Xero is good for bank account reconciliation when it syncs with your account. It is good for testing as it has a demo company you can always reach

Xero compared to other softwares add five extra steps when there only needs to be one. The tax set up is horrible and pulls up many errors. Everything goes to a suspense account that needs manual clearing and integrations are blocked so you have to approve them in Xero as well

The dashboard is clean, modern, and easy to navigate even if you have no formal accounting background.

Xero’s subscription tiers have increased in cost, which can become expensive for users. The built-in reporting can feel slightly basic if you need advanced customization.

I appreciate the cloud-based access, which allows me to manage accounting from anywhere, along with the seamless bank integrations that help save time and keep records accurate.

Xero is an excellent accounting platform for small and medium-sized businesses. I really like its clean and easy-to-use interface, which makes invoicing, expense tracking, payroll, and bank reconciliation simple to manage.

One thing I like less about Xero is that some advanced accounting features can take time to learn for new users. In addition, customer support response times may occasionally be slower during busy periods, and certain features may require higher-priced plans.

Bank reconciliations are quick and easy with the "match" function which easily allocates receipts. Being able to memorise bills also saves time entering.

Lately there have been some software issues which slowed things down, but these happen rarely. Overall performance is great.

I've been using Xero for six months now and won't be switching at all. The product JUST WORKS and is ideal for UK usage. It has all the correct VAT accounts by default and almost every British accountant has used it so they find it extremely easy to work with for producing business accounts.

Extremely affordable cost and the functionality is right up there with other name-brand programs. My accountant loves it and funds it very intuitive.

Honestly, not much. There were a few minor challenges with account setup but xero’s support team was very responsive

The sheer beauty of the user experience - it has grown and changed but always maintained a fresh and vibrant look and feel - as easy as apple pie ;-)

The subscription cost for lower end users - they don't really do a 'minimal entry' platform that doesn't hurt your pocket if you're having a rough month. Like all platforms, they have to decide which features that users request will be implemented, and that left some users feeling ignored and out in the cold. It just cant be perfect for everyone, but its damn close!

What I like most about Xero is its clean, easy-to-use interface and automation features, especially bank reconciliation and invoicing, which save time and make managing finances much more straightforward.

What I like most about Xero is its clean, easy-to-use interface and automation features, especially bank reconciliation and invoicing, which save time and make managing finances much more straightforward.

What I liked least about Xero is that customer support can be slow and limited, and some advanced features like reporting, payroll, and customization feel less flexible or harder to use than expected.

It's very user friendly. The bank feeds, journals, AP and AR function are all very straightforward and the layout is nice to use.

Importing the chart of accounts can get a bit complicated, but that's expected. There's not much else I don't like.

Reporting and workflows aren’t very flexible like some other larger ERP systems, which can be frustrating especially as our company grew in size and required more advanced and granular reporting.

Very easy to use and makes managing finances simple. The invoicing and reporting features are strong, and the dashboard gives a clear overview of everything in one place

There are occasional minor bugs, but nothing that significantly impacts use. Customer service slow at times.

What I like most about Xero is how intuitive and time-saving it is for day-to-day financial management. The dashboard gives a clear, real-time view of cash flow, bank balances, and outstanding invoices, which makes decision-making much easier. I’ve found the bank reconciliation feature especially efficient, it automatically matches transactions and significantly reduces manual effort. The invoicing function is also smooth, with easy customization and quick sharing options, which helps streamline client interactions. That said, while it’s great for standard accounting needs, it can feel slightly limited when dealing with more complex reporting or highly customized requirements. Overall, it strikes a good balance between usability and functionality, especially for small to mid-sized businesses looking for a reliable, cloud-based accounting solution.

What I like least about Xero is that some of its advanced features can feel limited, particularly when it comes to highly customized reporting or complex financial analysis. For example, generating detailed, tailored reports often requires exporting data to Excel, which adds an extra step. I’ve also noticed that as transaction volume increases, the platform can occasionally feel slower, especially during bank reconciliation or when loading reports. Additionally, certain features like multi-currency handling or more advanced integrations, are only available in higher-tier plans, which can make it less cost-effective for growing businesses.

There is a lot of customer support available however its not instant and when your completing your account's you need an immediatre response not a call back

Its complicated to use and no-one explained you need multiple apps to upload your receipts and bills and pages of uploads banking invoices . I have found it very complex and frustrating

We have used Xero for several years to do our accounting. We moved over from Sage. What I like about Xero is it is simple. Everything is laid out sensibly and it is easy to navigate. There are access to many different pre-made reports as well as the ability to customise and favourite as well. We have this software linked to our Cybake account and send over invoices from there daily. We also raise invoices within Xero itself. We also use it for bills. I use this everyday and have never encountered an issue. When there is something I don't know how to do i have never needed to contact customer support. I just search online to find the answer quickly.

Some of the pre-made reports have very similar names. Which can be confusing at first until you learn them but that is similar to other software we use or have used in the past. Just means sometimes I click a few different ones before I land on the one I want. Not a big issue.

I really appreciated the strong emphasis on innovation and problem solving at Xerox. The company has a rich history in technology and document management, and I loved being part of teams that were encouraged to find creative solutions for clients whether it was optimizing workflows with multifunction printers or implementing digital transformation projects. The collaborative environment and access to cutting edge tools allowed me to learn a lot and see the direct impact of my work on improving efficiency for businesses. It felt rewarding to work with talented colleagues who were passionate about delivering reliable, high-quality solutions.

What I liked least was the pace of change in some areas, particularly the bureaucratic processes that sometimes slowed down decision making and project execution. In a fast evolving tech landscape, waiting for approvals through multiple layers could delay innovation. That said, I understand it’s common in large, established organizations, and it taught me valuable skills in navigating complex structures and advocating effectively for improvements. I’m excited about opportunities where I can bring that experience to a role with even more agility.

I'm not an accountant or even a fully trained book-keepter, but I use Xero every day. Having previously used other packages for our accounts, Xero is brilliant in terms of being user friendly and intuitive. I love that it syncs with our bank, our CRM software and the app we use for expenses.

If ever I need support, I feel like I'm scrabbling around trying to work out where to go to get it. I would love to have as chat bubble somewhere obvious - as long as it doesn't lead to getting stuck in a BOT loop!

Great integrations and automations. As someone who doesn't have a book keeping background I do find it quite user friendly.

Some reporting components are too complicated, but it is improving with recent updates which is great, including the dashboard.

Simplicity and ease of set-up. Problem is product does not work as advertised and Xero does not want to fix.

Bank integration does not work as advertised. Information comes truncated. Although they acknowledge the issue, Xero does not want to take ownership of fixing it. In short, they sell something they don't deliver. This is scamming customers.

When you have more than one entity i find that you cant look at two company files at the same time one kick s the other one out and then it crashed TAHT is sooooo annoying as i have to have atleast 2 entitoies open everye day

With Xero we can automate recurring quarterly billing, speeding up the process vs manual invoicing. For audited entities it is very easy to give read only access to Xero to the audit team, which is a significant time saver. It is very easy to link Barclays bank accounts - transactions feed into Xero regularly making it easy to reconcile transactions without the manual process of logging into the bank portal.

No in house consolidation between companies. Slight concerns over pricing prices / frequent price increases, for most entities Xero is reasonable value for money, but we have an entity we are not migrating to Xero as it has a USD bank account which would require a premium (more expensive) Xero package. Xero's budgeting / forecasting functions doesn't work correctly for us (changes not saved and budgets not populating correctly) and so we still maintain budgets on spreadsheets.

Xero is simple to use and has a clean interface. They also have a comprehensive knowledge base and community that can answer just about any question. Invoicing is simple and easy to send, there a very very rarely, if any, bugs and the reporting options continue to grow. Everything you need is in Xero.

The pricing could be better and it needs some work for companies who deal with multiple currencies (examples: being able to make payments from Xero via batches for other currencies, or when reconciling it doesn't default to AUD)

Payment gateway set up was easy. Initial set up was fairly simple. I like that invoicing customers is simple enough. As a consultant, I found that valuable. The dashboard was complicated though and getting specifically to my customer payments not intuitive.

I feel I was cheated by them. They were charging anywhere from 2.92 - 4.42% in "xero application fees" on top of the stripe fees for stripe's payment processing. I only saw these fees once I went into my stripe portal to process a refund after a month. It's not even a standard rate and the variance isn't based on dollar amount, it doesn't make any sense. This means in order to process a client's payment through xero and stripe, I'm paying anywhere from 6-10% in fees with stripe and xero combined. None of these fees were explained up front from Xero's end though stripe's certainly were. Just googling "xero application fees on stripe" I find I'm not the first or even the first dozen to raise this problem and none of the raised responses on their message boards lead to a resolution. I'm now being forced to research another payment portal provider in the middle of the month because I refuse to send this last month's invoices and pay 10% in fees to xero for it. As I look into other applications like quickbooks, they don't charge fees for payment portal, I've gotten no explanation from xero as to why they do. Furthermore, stripe allows payment processing fees to be passed onto the client, this fee is yours as a xero customer whether you like it or not.

Xero is extremely easy to use for beginners and that dashboard is very clean and gives a quick overview of my business finances. I really like the reporting features they are detailed and easy to generate and It offers great value for money considering the time it saves on manual work. The features like invoicing and bill tracking are very helpful.

Sometimes the customer support takes a bit longer to respond than expected Occasionally and I have faced minor bugs and issues with the bank feed connection but they usually get resolved.

The phone app is decent for logging my hours when I am waiting for my coffee (which is also nice). Billing customers has been less of a disaster than I had anticipated. I was also pleased that the sync function worked. The calendar helps me track who owes me money and I am just glad I can finally see the dates. I was not expecting the program to be as easy to use as it was for something that deals with numbers.

I do dislike how often I get logged out of Xero once I close the tab. Then I have to sit through another annoying OTP code to get back into my account. The reporting features are very basic and there is no ability to really customize them to show more detailed financial information. Xero is way overpriced for what I feel it does, and losing all of my data if I decide to cancel my subscription is terrifying to me.

Xero is an excellent cloud-based accounting platform that is easy to use, and offers very good quick and responsive customer support. Its simple, clear dashboard makes everyday accounting tasks—such as invoicing, bank reconciliation, and expense tracking—efficient. It has many different functions and capabilities which speed up reconciling and customisable reports. It is able to integrate with other software and banks. It offers great value for money for all the features it has.

Xero can slow down when you have a lot of transactions, but into the hundreds of thousands and it is not too slow that it is unusable, and this is a minor element, and all the pros outweigh this small con.

Xero is a gamechanger true value for your money. It's easy to use, great customer service that fixes bugs and issues in a timely manner. Love the user interface dashboard and exceptional features

I don't really have an negatives with this product. Maybe the price is a bit heavy for startups without investors but for automations etc. Its just like worth it to get

Xero is very affordable and the learning curve is much lower than other bookkeeping programs. The reporting dashboard gives me the information I actually need and it's a breeze to hook up my accounts.

Sometimes my accounts disconnect randomly and it takes a little bit to get them synched up again without missing any transactions or having them appear more than once.

xero has great customer support, and very easy to use. The features are great and it makes reporting easy

I found it a bit pricy for a startup, but it is value for money based on the features it has and that are what every business needs