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Sage People

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Global HR and people platform built on Salesforce for mid sized multinational workforces

4.2Based on 167 reviews

Verified reviews for Sage People

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4.2

167 reviews

  • 5 ★
    75
  • 4 ★
    65
  • 3 ★
    16
  • 2 ★
    9
  • 1 ★
    2
Positive 84%Neutral 9%Negative 7%
Write a Review
I

Ingrid D.

Talent Acquisition Manager, Northbridge Group

Media Production1001-5000 employeesAustraliaUsed: 2+ years
1.0
Reviewed on 5 December 2025

Regret the decision

A difficult implementation, low adoption and a cost base we could not defend at renewal. Most of this traces to fit, we were too small and too domestic for what this platform is built to do, but the sales process should have caught that.

Ease of use
1.0
Customer service
1.0
Functionality
1.0
Pros

The underlying data model is sound and exports cleanly, which made leaving easier.

Cons

Complexity everywhere, in administration, in configuration, in cost.

Was this helpful? · 12
S

Stanley Obiora

People Systems Lead, Crestline Hospitality Group

Hospitality1001-5000 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 2 December 2025

Handles high turnover hospitality volumes better than expected

Hotels mean constant starters and leavers, seasonal spikes and a workforce that lives on their phones. Onboarding automation and the mobile self service have coped with volumes that broke our previous system, though support responsiveness on complex tickets has been the weak spot.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Bulk onboarding for seasonal intakes. Mobile first self service that a 19 year old seasonal worker uses without training. Right to work document tracking with expiries.

Cons

Complex support tickets can sit longer than they should, twice we escalated through our account manager to get movement. Timesheet features cover basics but we kept our dedicated workforce management tool for scheduling.

Was this helpful? · 14

Sage Response— responded on 9 December 2025

Thank you Stanley. Support turnaround on complex cases is a current improvement programme and escalation through your account manager is the right route while we work on it. Sage People Customer Success

C

Clive Novak

Head of People, Millbrook Services

Logistics & Supply Chain201-500 employeesSingaporeUsed: 2+ years
2.0
Reviewed on 19 November 2025

Not the experience the demo promised

The gap between employee simplicity and admin complexity is the widest I have seen in an HR product, and we live on the wrong side of it.

Ease of use
3.0
Customer service
1.0
Value for money
2.0
Functionality
3.0
Pros

Data, once in, is consistent and auditable.

Cons

Admin burden dominates a small team’s week.

Was this helpful? · 0
D

Declan Donnelly

HR Coordinator, Eastgate Holdings

Insurance1001-5000 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 15 November 2025

Self service the staff genuinely use

We run it with a two person HR team plus a trained administrator and it hums. The upfront training investment paid back inside the first year.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

Per country localisation is real, leave types, holidays and documents differ by entity without workarounds.

Cons

Mobile app covers essentials but managers keep asking for more approvals on it.

Was this helpful? · 23
M

Marguerite OlsenVerified reviewer

Chief People Officer, Nordvik Renewables

LinkedIn verified
Renewables & Environment501-1000 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 13 November 2025

Excellent platform, implementation quality decides everything

Our first implementation attempt with a cheap partner stalled badly and we nearly walked away. Sage stepped in, we restarted with an accredited partner, and the second attempt delivered everything the sales demo promised. Same software, completely different outcome, so my one sentence of advice is to spend properly on implementation.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Once configured correctly the workflows are superb, our onboarding runs itself from offer acceptance to day one. Salary review cycles across three currencies handled in the compensation module without a single spreadsheet.

Cons

The gap between a good and bad implementation is enormous and the buyer carries that risk. Costs are at the premium end for our headcount and the annual uplift needed negotiating.

Was this helpful? · 31

Sage Response— responded on 20 November 2025

Thank you Marguerite. You are right that partner quality is decisive, and we have tightened accreditation requirements this year partly off the back of feedback like yours. We are glad the restart delivered. Sage People Customer Success

S

Sophie W.

Payroll and HR Manager, Stonecroft Global

Logistics & Supply Chain501-1000 employeesSingaporeUsed: 1-2 years
4.0
Reviewed on 3 November 2025

Better than what we had by miles

Migration from our old system went cleanly and the data quality gains showed within weeks. Some workflows took two attempts to configure the way we wanted.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

The API let us connect our BI tool so people data joins the company dashboards.

Cons

Documentation is thorough but assumes platform knowledge you may not have yet.

Was this helpful? · 16
H

Harry KhanVerified reviewer

Payroll and HR Manager, Eastgate Services

LinkedIn verified
Media Production501-1000 employeesCanadaUsed: 2+ years
5.0
Reviewed on 1 November 2025

Made our HR team look good

Rolled out to around 600 staff across four countries. Adoption was faster than any system launch I have run because employees only see the simple bits.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Reporting and dashboards are the standout, anything in the data can be on a dashboard by the afternoon.

Cons

It is not the cheapest option and the annual uplift needs watching at renewal.

Was this helpful? · 24
R

Ryan WalkerVerified reviewer

People Systems Administrator, Kingsway International

LinkedIn verified
Health, Wellness and Fitness501-1000 employeesSingaporeUsed: Less than 6 months
4.0
Reviewed on 27 October 2025

Better than what we had by miles

Overall a strong system that does what was promised. The admin interface takes longer to learn than the brochure suggests, but the capability underneath is real.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

Employee documents finally in one governed place with expiry tracking.

Cons

Report builder is powerful but not something you learn in an afternoon.

Was this helpful? · 8
D

Diego JansenVerified reviewer

Reward Manager, Kingsway International

LinkedIn verified
Management Consulting501-1000 employeesNetherlandsUsed: 2+ years
5.0
Reviewed on 15 October 2025

Best HRIS decision we have made

We run it with a two person HR team plus a trained administrator and it hums. The upfront training investment paid back inside the first year.

Ease of use
5.0
Customer service
5.0
Functionality
5.0
Pros

Absence balances calculate correctly for part timers and shift patterns, which our old system never managed.

Cons

Engagement surveys are basic next to dedicated survey tools.

Was this helpful? · 27
M

Marco K.Verified reviewer

HR Operations Lead, Northbridge Services

LinkedIn verified
Manufacturing501-1000 employeesSingaporeUsed: 2+ years
4.0
Reviewed on 14 October 2025

Happy after a bumpy start

Reliable, auditable and quick to report from. If the admin screens matched the employee experience it would be a straight five.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Pros

Adding our second and third country was far easier than the first.

Cons

Interface on the admin side is functional but dated.

Was this helpful? · 6