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Sage Accounting

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MTD ready cloud accounting for UK small businesses, now with payroll and Sage Copilot included

4.1Based on 272 reviews

Verified reviews for Sage Accounting

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4.1

272 reviews

  • 5 ★
    119
  • 4 ★
    102
  • 3 ★
    27
  • 2 ★
    14
  • 1 ★
    10
Positive 81%Neutral 10%Negative 9%
Write a Review
M

Mark ThackerayVerified reviewer

Company Director

LinkedIn verified
Accounting2-10 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 6 February 2026

Does enough, delights rarely

We use a fraction of it well and the rest not at all. Possibly our fault, but the product does little to lead you into the deeper features.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
3.0
Pros

Uptime has been good, slow sometimes but never down.

Cons

Nothing beyond the usual small gripes.

Was this helpful? · 6
K

Kevin N.

Consultant, Juniper Studio

Legal Services2-10 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 2 February 2026

Better than spreadsheets, short of great

Bank feed drops from our smaller building society account keep creating catch up work. The main bank connection has been fine throughout.

Ease of use
4.0
Customer service
3.0
Functionality
3.0
Pros

Statements go out on schedule.

Cons

Smaller bank connections drop more than they should.

Was this helpful? · 13
J

Jonas S.

Treasurer, Nettlebed Trading

Real Estate11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 2 February 2026

VAT quarters stopped being an event

I run a small trade business and the evenings I used to spend on paperwork now happen inside twenty minutes with a cup of tea. That is the honest review.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Reliable through three price sensitive Januaries without drama.

Cons

Honestly very little after this long with it.

Was this helpful? · 22
J

Jonas L.Verified reviewer

Freelancer, Orchard Ltd

LinkedIn verified
ConstructionSelf-employed employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 1 February 2026

Sensible software, sensible price

The cash flow view and chasing emails have measurably helped. Wish list is modest, better search and a quicker reports menu.

Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Straightforward enough for a first time bookkeeper.

Cons

Occasional slow spells at busy times of day.

Was this helpful? · 19
E

Eleanor FitzgeraldVerified reviewer

Finance Director, Bramley & Finch Ltd

LinkedIn verified
Food & Beverages11-50 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 30 January 2026

Good software let down by patchy support

The product itself is capable and the price is fair. But when something goes wrong, getting a knowledgeable human takes longer than it should.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

Cash flow forecasting is genuinely useful and more accurate than the spreadsheet it replaced. Purchase invoice management with approval flow works well for a business our size.

Cons

We had a bank feed outage with HSBC that took eleven days to resolve and the chat support kept giving us copy paste answers. Phone support eventually fixed it in one call, so why the chat team could not is beyond me.

Was this helpful? · 26

Sage Response— responded on 6 February 2026

Hello Eleanor, we are sorry about the delay you experienced. The HSBC feed issue in January affected a number of customers and we have since changed how feed incidents are escalated. Sage UK Customer Care

B

Barry H.

Co-founder

Information Technology and ServicesSelf-employed employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 28 January 2026

Does enough, delights rarely

Fine software wearing a price that keeps drifting up. Each rise makes the comparison shopping more tempting even though moving is a chore.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

The accountant can access it directly.

Cons

Smaller bank connections drop more than they should.

Was this helpful? · 22
A

Archie W.

Company Director

Hospitality11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 27 January 2026

The mobile app pulls its weight

Support answered on a Sunday morning during my first VAT return and stayed on until it was filed. That first impression has held up since.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

Bank feeds that just work, day in day out, across our accounts.

Cons

Honestly very little after this long with it.

Was this helpful? · 3
J

Jack W.Verified reviewer

Treasurer, Kestrel Trading

LinkedIn verified
TransportationSelf-employed employeesIrelandUsed: 1-2 years
5.0
Reviewed on 26 January 2026

Late payers noticed the difference

We moved off spreadsheets when the second employee started and I wish we had done it two years earlier. Everything since has been quicker and more accurate.

Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Automatic chasing emails that recover late invoices politely.

Cons

Nothing that would send me elsewhere.

Was this helpful? · 4
B

Bethany Ryder

Freelance Copywriter

Writing & EditingSelf-employed employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 22 January 2026

Overkill for me in places but the tax stuff earns its keep

As a freelancer I probably use a tenth of what this can do. But the tenth I use, invoicing, expenses and the tax estimate, is worth £20 a month to not think about.

Ease of use
5.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

The running estimate of what I should set aside for tax has genuinely changed my saving habits. Invoices from my phone between meetings. Bank feed from Monzo has never dropped.

Cons

Lots of menus for features I will never touch. A genuine freelancer mode that hides the company level features would be nice.

Was this helpful? · 9
P

Pauline D.

Operations Manager, Gorsebank Trading

HospitalitySelf-employed employeesIrelandUsed: Less than 6 months
5.0
Reviewed on 22 January 2026

My accountant approves, which says plenty

Photographing receipts in the van between jobs means the paperwork mountain never forms in the first place. My other half calls it the marriage saver.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Pros

The dashboard shows owed, owing and VAT at a glance.

Cons

CIS needs the Standard plan which caught us out at first.

Was this helpful? · 5