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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
A

Anika A.

Accounting Specialist

Design1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 6 April 2025

Love the accessibility

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 3
D

David E.

CFO, Zulu & Associates

Retail51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 2 April 2025

Mixed bag but worth it

Overall my experience has been positive. It is a reliable cloud based system that handles invoicing, payments and bank reconciliation efficiently, though I would like more reporting flexibility.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
3.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

The reporting is limited compared to the desktop version and often needs exporting to a spreadsheet.

Was this helpful? · 9
D

Devon K.

Managing Director, Bluewater Trading

Consumer Services11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 28 March 2025

Powerful software but easy to use

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 2
J

Johan C.

Founder, Cape & Associates

Design11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 25 March 2025

Good suite of features, easy to use

It is a useful tool for managing invoices, expenses, payments and reports and reduces manual paperwork.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

It is relatively easy to learn and use, and there are plenty of online resources and videos to help.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 8
O

Owethu du ToitVerified reviewer

Accountant, Drakensberg & Associates

LinkedIn verified
Real Estate2-10 employeesAustraliaUsed: Less than 6 months
5.0
Reviewed on 22 March 2025

QuickBooks Online will always be number one

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 24
R

Rethabile NkosiVerified reviewer

Managing Director, Vaal Consulting

LinkedIn verified
Health, Wellness and Fitness51-200 employeesIrelandUsed: 6-12 months
4.0
Reviewed on 19 March 2025

User friendly and does what it says

My overall experience has been positive and it definitely accomplishes what I need for the money.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

The bank feeds reduce manual entry and once rules are dialled in, categorisation becomes semi automated. Reconciliations move from a tedious monthly task to something you can maintain continuously.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 23
T

Tumelo V.Verified reviewer

Operations Manager, Anchor Holdings

LinkedIn verified
Computer Software201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 17 March 2025

Best accounting software for our business

From onboarding our data to using the system every day, we have been amazed at the ease of this program and could not be happier.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 6
E

Emily du ToitVerified reviewer

Owner, Kalahari & Associates

LinkedIn verified
Non-Profit Organization Management2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 17 March 2025

Love the accessibility

It has been a great experience. Everything I need is there at my fingertips and the reporting saves me so much time.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Strong reporting. You can generate a Profit and Loss, Balance Sheet and Cash Flow in seconds, which is helpful when preparing for audits.

Cons

The interface changes now and then and it takes a little time to relearn where things are.

Was this helpful? · 0
P

Palesa K.Verified reviewer

Controller, Summit Holdings

LinkedIn verified
Management Consulting201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 16 March 2025

The right solution for a mobile business

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It condenses good data into one spot, it is clean looking and helps a lot with payroll.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 24
A

Aisha Fourie

Project Manager, Summit Holdings

Law Practice11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 March 2025

Handy tool I use daily

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Automation features like recurring invoices and auto categorisation save a ton of time, and the dashboard gives a clear snapshot of cash flow.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 10