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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
N

Nadia C.

Operations Manager, Northgate Services

Management Consulting2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 8 February 2025

Excellent product for small business

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 19
A

Ashwin BothaVerified reviewer

Administrator, Umhlanga Solutions

LinkedIn verified
Management Consulting11-50 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 5 February 2025

Best accounting software for our business

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 16
M

Michelle NkosiVerified reviewer

Accountant, Highveld Holdings

LinkedIn verified
Wholesale1 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 1 February 2025

Good until it wasnt

It is frustrating because I use it all day and there are still features missing that I have asked about for a long time.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
2.0
Pros

The user interface is simple, it works consistently and there are many kinds of reports available.

Cons

The scanning and auto review of receipts is poor, so I have to manually update amount, date and category even for repeat vendors.

Was this helpful? · 4
I

Ilse DlaminiVerified reviewer

Managing Director

LinkedIn verified
Marketing and Advertising51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 28 January 2025

Runs my firm and most of my clients books

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 2
Y

Yusuf E.

Owner, Silverline Trading

Information Technology and Services1 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 27 January 2025

Useful but not intuitive

Overall the tool has increased productivity, mainly through automated transaction imports. Otherwise it is a fairly pricey tool compared to the desktop version.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

I like the invoice side quite a bit; the input and output of journal entries and transactions is pretty good.

Cons

Too many pop ups and upsell prompts clutter the screen and there is no easy way to switch them off.

Was this helpful? · 3
L

Leonie G.Verified reviewer

HR Manager, Anchor Group

LinkedIn verified
Construction11-50 employeesUnited KingdomUsed: Less than 6 months
3.0
Reviewed on 27 January 2025

Necessary but often frustrating

When first developed it was strong. Lately the added AI in every window slows down the overall performance and speed of the platform.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

The user interface is easy on the eyes, there are many kinds of reports and invoices can be made from timesheets.

Cons

It can feel glitchy and slow at times considering the price, and the cost keeps rising each year.

Was this helpful? · 15
M

Marius A.Verified reviewer

CFO, Karoo & Associates

LinkedIn verified
Design1 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 24 January 2025

Great value for the features

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Cloud based accessibility is fantastic because I can manage my books from my desktop, tablet or phone anywhere with internet.

Cons

It can get a bit pricey over time and some features are only unlocked in higher tiers.

Was this helpful? · 19
C

Cindy E.

Operations Manager, Drakensberg Pty Ltd

Law Practice2-10 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 24 January 2025

Great product, easy to use

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 13
A

Ashwin N.

CEO, Tygerberg & Associates

Information Technology and Services201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 23 January 2025

Strong remote access and support

It is a mixed bag; they change the software a lot, but their customer service is good and the ease of generating invoices and accepting payments outweighs the headaches.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

Some job costing and inventory features could be more flexible for the way we work.

Was this helpful? · 21
Q

Quinton NdlovuVerified reviewer

Director, Umhlanga Consulting

LinkedIn verified
Non-Profit Organization Management201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 20 January 2025

QuickBooks online works well for us

It helps us stay organised, track our finances and generate the reports we need, with a bit of a learning curve at the start.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

It keeps all data organised in one place and lets me track income, expenses and payments in real time.

Cons

The app is not fully in line with the desktop website and some functions are missing.

Was this helpful? · 9